Amazon
Delivery Partner Manager, UK/IE Delivery Partner Managers
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Delivery Partner Manager
About the Role
The Delivery Partner Manager is an equal parts advisor and operating partner to the Delivery Service Partners (DSPs). We support and guide our DSP business owners as they establish and grow successful last-mile delivery companies within Amazon Logistics (AMZL).
You will act as a key launch driver for new businesses, while ensuring our partners uphold expected excellence standards. This guide their commercial, technical and strategic progress, supporting operational scaling by analyzing capacity needs, improving financial and operational efficiencies, and upholding strict safety and compliance protocols.
Working with our On-The-Road (OTR) Regional Managers, you’ll play a dual function role for the lasting transfer of operational delivery capabilities from Amazon to the DSPs over time.
Key Responsibilities
Daily Relations & Business Development
- Build, deepen and maintain engaged relationships with DSP stakeholders at all career stages through structured development plans
- Serve as a trusted DSP advocate, advocating internally for their interests while ensuring strategic alignment with Amazon business goals
- Maintain constant DSP sentiment monitoring, identifying and addressing challenges that impact performance, safety or financial viability on an individual and collective network level
Commercial Leadership & Operations Excellence
- Drive and advise on business planning, strategy and future-looking scenario analysis that aligns with DSP goals and peak season forecasting
- Continuously seek out high impact value-creation opportunities, leveraging operational improvements to meaningfully boost DSP performance
Operational & Safety Leadership
- Protect and elevate our brand equity by ensuring exemplary driver standards, safety practices and physical asset reliability
- Champion the consistent adoption of Amazon’s last-mile processes, challenging suboptimal ‘On-The-Road’ (OTR) and ‘Units-The-Road’ (UTR) procedures that introduce fragmentation into network operations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Growth & Implementation
- Perfectly time the adoption of Amazon’s tools and technologies, coaching DSPs on safe and effective knowledge transfer and utilisation as they grow
- Cliffboard matters pertaining to launch support: platform for new DSP onboarding, network rollout and capacity readiness
- Deep-dive into end-to-end customer metric journeys, architecting and executing interventions that deliver step changes to service output and margins
Stakeholder Coordination & Cross-Functional Impact
- Partner with Finance, Symptom, Legal, Value Added Services (VAS) and Transport Network management to ensure plans adhere to financial, operational, safety and contractual frameworks
- Manage Harvard – monitoring demand forecasts and capacity against business targets – while negotiate aligned sales projection with OTR Resource Planning
- Support Annual Contract Review (ACR) and audit processes for DSPs to global performance management
Presence & Adaptability
- Role requires high travel presence – building daily/weekly in-person relationships across multiple locations to serve DSP stakeholders
- Must operate flexibly and .mobilely, able to handle overnight/weekend/holiday tasks and project demands according to business critical rhythms
Key Performance Outcomes
- DSPs show 2–5%+ uplift in customer satisfaction and retention by addressing root-causes around delivery quality and driver standards
- Safety loss incident claims reduced by 30% within 12 months of managed involvement
- Average DSP rampup speed accelerated by 5–10% through improved capacity planning and network bedding performance
- Cost to serve optimised by 7–15% via targeted process improvements and utilization of data observations
- DSP sentiment score sustainably at or above 90% engagement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Basic Qualifications
- Experience building strategic stakeholder relationships, collaboratively coordinating across functions and boundaries within a fast-paced organization
- Bachelor’s or Master’s Degree in: Business, Data Science, Public Administration, Finance, Engineering, Human Resources, or equivalent qualification
- Operational excellence credentials in: Program Management, Logistics, Operations, Supply Chain, Transportation, or related fields
- Vendor management experience demonstrating ability to align business goals while fostering long-term trust
- Contingent workforce mobilisation during peak season cycles (high visibility groups or high-at-risk units)
- English proficiency in both written and verbal communication (consideration also for Spanish mandate where applicable)
Preferred Qualifications
Analytical & Technological
- Hands-on experience with oracle-based BI analytics or automated pipeline data tools like Salesforce/Tableau/Power BI
- Fluency with AI/ML terminology to engage DSP teams on data-driven strategic decisions
- Proven expertise in applying Lean/Six Sigma/agile methodologies, repeatedly delivering quantifiable business outcomes
Problem Solving & Execution
- Track record of driving infectious change in teams resistant to transformation
- Conflict/Debate facilitation expertise, capaces de abordar poussa misaligned stakeholders across multiple levels (e.g. DSP owner – vs – Regional OTR Leadership)
- Account management triumphs in fast-paced commercial contexts, balancing short-term responsiveness with long-term roadmap alignment
Cost To Amazon — Successful candidates build: $105-$135K
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location