Amazon
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
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Delivery Practice Manager, Professional Services, UK NatSec, WWPS
Delivery Practice Manager – AWS Professional Services
About the Role
The Amazon Web Services (AWS) Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join the ProServe Shared Delivery Team (SDT). In this role, you will:
- Manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects.
- Leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM, you will:
- Lead a team of Delivery Consultants and/or Engagement Managers, collaborating with customers and partners to architect and implement innovative solutions.
- Engage with Director- and C-level executives for opportunity capture, driving engagement delivery.
- Work closely with partner teams, develop business growth strategies via thought leadership, and meet/exceed customer satisfaction targets.
- Define and work toward business outcomes for customers by identifying the most suitable AWS Professional Services offerings and developing proposals and Statements of Work (SOWs).
Your experience in leading teams within the technology sector will help you:
- Optimize team performance through tailored people development plans.
- Align teams with customer needs and drive capacity adjustments.
- Translate technical concepts into business value while maintaining deep technical expertise to build strategic customer, AGS, and ProServe team relationships.
Success is primarily defined by:
- Consistently delivering customer engagements through:
- Supporting sales in scoping technical requirements for engagements.
- Delivering engagements on time, within budget, and exceeding expectations.
- Maintaining high team utilization and ensuring cost-efficient delivery models.
Responsibilities
As an experienced Professional Services Delivery Manager, your key responsibilities will include:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and influence new feature development
- Developing and overseeing the implementation of innovative IT and cloud strategies tailored to customer needs
- Managing profit and loss (P&L) accountability to ensure engagements are delivered on time, on budget, and with high customer satisfaction
- Driving business development initiatives, thought leadership, and aligning team resources to achieve sales, utilization, and profitability targets
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** About the Team & AWS“
AWS Professional Services Vision
- The AWS Professional Services team consists of global experts who help customers achieve their business outcomes when migrating to and scaling in the AWS Cloud.
- Qualifies as a partner with the APN (AWS Partner Network), working alongside customers and third-party vendors to execute enterprise cloud computing initiatives.
- Provides a wide range of offerings with specialized focus:
- Startup White Glove (supporting new customers on AWS).
- Technology & Personalized Launch Partners (turnkey transformation for large enterprises).
- Agreement-based engagements; including one-time, time-and-materials, opportunity-based, and transactional jobs.
Culture & Values
Diverse & Inclusive Hiring
AWS values workplace diversity, encouraging candidates to apply regardless of traditional career paths.
Why Amazon Web Services?
The world’s most comprehensive and broadly adopted cloud platform, trusted by the most prominent organizations globally.
Workplace Culture
- Thriving Exchange Among Colleagues: Ongoing workshops, affinity groups (including Conversations on Race and Ethnicity (CORE) and AmazeCon), and shared knowledge initiatives foster innovation.
- Career Growth: Amazon continually pushes organizational standards to become earth’s best employer, offering training, mentorship, career coaching, and networking opportunities.
- Work-Life Balance: Prioritizing flexibility ensures employees maintain balance between professional and personal lives.
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Requirements
Basic Qualifications:
- Bachelor's degree in Computer Science, Mathematics, or a related field.
- Experience in IT consultancy/management, specifically IT Transformation, in a customer-facing role.
- Proven track record in program or engagement management, including the leadership of other project managers for the successful delivery of multi-project programs.
- Capacity to manage, deliver and optimize large-scale enterprise IT projects.
Preferred Qualifications:
- Experience in integrating AWS Cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP).
- Strong background in customer relationship management, particularly with C-suite engagement.
- Familiarity with and successful engagements in designing modern, scalable delivery models for technology consulting services.
Legal & Security
✅ UK Government Security Clearance is required for this role (Read details here).
Disclaimer & Employer Policy
Amazon is a place where individuals from a rich array of backgrounds can thrive. We affirmatively value diverse professional backgrounds, protected veteran status, disability/access needs, and other forms of diversity.
Inclusivity Policy
- Founded on an equal opportunity framework, candidates are assessed solely based on skills and experience.
- If you have a disability and need an accommodation during application, interviews, or onboarding, you can learn more here.
For non-UK/US applicants, in-country hiring requirements may apply.
-Upfront privacy information-Further clarifications available in our privacy notice.
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