Amazon
Delivery Station Liaison Agent
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Amazon Delivery Station Liaison Agent
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.
Key Job Responsibilities
- Place outbound calls to customers
- Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
- Keep daily, weekly and monthly records of progress with customer queries
- Follow Standard Operating Procedures and keep customer data secure
- Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A Day in the Life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.
- Where a customer needs to reschedule a delivery, you’ll inform our delivery partners.
- Where you notice a delivery issue, you’ll resolve it immediately, ensuring our customers get a great experience.
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Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your deep knowledge of our supply chain and local delivery connections.
Working Hours: Either Wednesday to Saturday 10:00 AM – 8:45 PM or Sunday to Wednesday 10:00 AM – 8:45 PM.
About the Team
Our Delivery Service Liaison (DSL) team helps customers with last-mile deliveries.
Our goal: Get parcels to customers in cases of errors or failed deliveries. Our team handles tasks like facilitating same-day redelivery or investigating cases when drivers can’t find an address.
We’re based in last-mile delivery sites worldwide, working closely with delivery station colleagues and partners.
DSL agents combine customer service and logistics expertise and collaborate across Amazon teams. Some DSL agents also work as managers, supporting entire regions or countries.
We all share one mission: getting parcels into customers’ hands.
Basic Qualifications
- Knowledge of advanced English (CEFR level B2/C1)
- Relevant experience dealing with customer queries via phone and email
- Experience in an administrative support role, including collaboration with internal or external teams
- Experience solving problems, whether related to customer queries or internal processes
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Preferred Qualifications
(Preferred qualifications are not mandatory to apply to Amazon.)
- Experience communicating with senior colleagues
- Professional experience in a fast-paced environment
Equality & Inclusion
Amazon is an equal-opportunity employer. We make recruiting decisions based on experience and skills. We value passion for discovery, invention, simplification and building.
Privacy & Accommodations
- Privacy Notice: Protecting your privacy and data is a priority for Amazon. For more details, visit this page.
- Disability Accommodations: If you have a disability and need support during hiring or onboarding, explore available accommodations here.
Amazon does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Company
**Amazon UK Services Ltd.
Job ID: A10430047
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