Citi
Delta One Middle Office Senior Analyst
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Delta One Middle Office Senior Analyst
Middle Office Senior Analyst
Role Overview
The Middle Office Senior Analyst plays a critical role in ensuring seamless operations and exceptional service delivery to our most strategic clients, both internal and external.
This individual acts as the primary point of contact, building strong relationships and providing proactive support to resolve complex issues and facilitate efficient trade processing within the Delta 1 Equity Swaps business. The role requires a deep understanding of financial operations, robust analytical skills, and the ability to collaborate effectively with various internal stakeholders, while also exploring innovative solutions through AI.
What You'll Do
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Client Relationship Management
- Serve as the dedicated Single Point of Contact (SPOC) for D1 Top Tier Priority Clients, fostering strong relationships, understanding their unique needs, and ensuring their operational satisfaction
- Proactively identify opportunities to add value through enhanced support and issue resolution
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Stakeholder Collaboration
- Act as a key liaison, interfacing directly with:
- Delta 1 Trading desk
- Financial Control
- Settlements teams
- Support all Business-as-Usual (BAU) functions
- Address ad-hoc requests promptly and accurately
- Act as a key liaison, interfacing directly with:
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Trade Processing & Allocation
- Accurately and efficiently process Swap Trade allocations, ensuring adherence to:
- Internal procedures
- Market regulations
- Accurately and efficiently process Swap Trade allocations, ensuring adherence to:
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Operational Control & Reconciliation
- Execute critical Middle Office reconciliations and controls
- Maintain a robust and controlled environment for business support
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Process Optimization & Root Cause Analysis
- Conduct thorough root cause analysis for:
- Operational inefficiencies
- Trade discrepancies
- Develop and implement process improvements to enhance:
- Efficiency
- Accuracy
- Control
- Conduct thorough root cause analysis for:
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Issue Resolution
- Drive the timely and effective resolution of client and operational issues, escalating as necessary
- Communicate updates clearly to all relevant parties
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Technical Liaison & Issue Remediation
- Collaborate closely with support teams to:
- Identify and understand repetitive operational issues
- Perform in-depth root cause analysis
- Work with technology teams to implement:
- Permanent fixes
- Preventive measures
- Collaborate closely with support teams to:
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AI Integration & Automation
- Identify opportunities for leveraging Artificial Intelligence (AI) and automation to:
- Streamline manual processes
- Reduce operational risk
- Improve overall operational efficiency and accuracy
- Identify opportunities for leveraging Artificial Intelligence (AI) and automation to:
What We Need From You
Experience
- Proven experience in a client-facing support role within financial services
- Direct experience in Trade/Desk Support capacity
Domain Expertise (Preferred)
- Prior experience directly supporting a demanding trading desk, ideally with exposure to:
- Equity Swaps
- Other complex derivatives
Operational Mobility
- Demonstrated experience in managing or participating in:
- The movement of functions or processes between geographically dispersed teams
Results-Oriented
- Strong track record of delivering consistent results under:
- Strict deadlines
- High-pressure environments
Financial Acumen & Skills
- Solid understanding of impacts on:
- Risk
- Profit & Loss (P&L)
- Analytical skills:
- Identify issues
- Conduct root cause analysis
- Propose effective solutions
- AI literacy:
- Familiarity with emerging technologies like Artificial Intelligence (AI) and automation tools
- Understanding of potential applications to optimize financial operations
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Communication
- Exceptional verbal and written communication skills
- Ability to interact confidently with:
- Clients
- Internal stakeholders at all levels
Education
- Bachelor’s degree/University degree or equivalent experience
What We Can Offer You
Citi Belfast emphasises a positive financial and social impact in communities, putting employees first with best-in-class benefits for well-being and growth.
Joining Citi Belfast means:
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Workplace and Culture:
- Business casual workplace
- Hybrid working model (up to 2 days at home per week)
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Compensation and Benefits:
- Competitive base salary (annually reviewed)
- Generous holiday allowance, starting at:
- 27 days plus bank holidays (increases with tenure)
- Digital annual bonus (performance-related)
- Tailored private medical insurance packages
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to learning and development resources
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workplace values
- Commitment to an inclusive and empowering workplace
- Support for colleagues to bring their whole self to work daily
- Offering compensation, benefits, flexibility, and opportunities to thrive
Unlock your potential with Citi. Sounds good? Apply now.
Job Details
Job Family Group: Operations - Transaction Services Job Family: Transaction Capture Services Time Type: Full time
Key Commitments
Equal Opportunity Employer: Qualified candidates will be evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
For accommodation needs, visit: Accessibility at Citi (View Citi’s EEO Policy Statement, Know Your Rights poster)
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