Citi
Delta One Middle Office Senior Analyst
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Delta One Middle Office Senior Analyst
Middle Office Senior Analyst
Role Overview
The Middle Office Senior Analyst plays a critical role in ensuring seamless operations and exceptional service delivery to our most strategic clients – both internal and external.
This individual acts as the primary point of contact, building strong relationships and providing proactive support to resolve complex issues while facilitating efficient trade processing within the Delta 1 Equity Swaps business. The role demands a deep understanding of financial operations, robust analytical skills, and the ability to collaborate effectively with stakeholders—while also exploring cutting-edge solutions through AI.
Key Responsibilities
Client Relationship Management
- Serve as the dedicated Single Point of Contact (SPOC) for D1 Top Tier Priority Clients, fostering strong relationships to understand their unique needs and ensure satisfaction.
- Proactively identify and pursue opportunities to add value through enhanced support and efficient issue resolution.
Stakeholder Collaboration
- Act as a key liaison, interfacing directly with:
- Delta 1 Trading desk
- Financial Control
- Settlements teams
- Support Business-as-Usual (BAU) functions and address ad-hoc requests promptly and accurately.
Trade Processing & Allocation
- Ensure accurate and efficient processing of Swap Trade allocations, adhering strictly to internal procedures and market regulations.
Operational Control & Reconciliation
- Execute critical Middle Office reconciliations and controls, maintaining a robust and controlled environment to support business operations.
Process Optimization & Root Cause Analysis
- Conduct deep root cause analyses for operational inefficiencies and trade discrepancies.
- Develop and implement process improvements to enhance efficiency, accuracy, and control.
Issue Resolution
- Drive timely and effective resolution of client and operational issues, escalating as necessary while keeping all stakeholders informed.
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Technical Liaison & Issue Remediation
- Collaborate closely with support teams to:
- Identify and diagnose repetitive operational issues.
- Perform in-depth root cause analyses.
- Work with technology teams to implement long-term fixes and preventive measures.
AI Integration & Automation
- Identify opportunities to leverage Artificial Intelligence (AI) and automation to streamline manual processes, reduce operational risk, and improve overall efficiency and accuracy.
Required Experience & Qualifications
Experience & Expertise
- Proven experience in a client-facing support role within financial services, or equivalent trade/desk support experience. (Preferred) Direct experience supporting a demanding trading desk, ideally with exposure to Equity Swaps or complex derivatives.
Operational Mobility
- Demonstrated experience managing or participating in moving functions/processes across geographically dispersed teams.
Core Skills & Awareness
- Results-Oriented: A track record of delivering consistently under strict deadlines and high-pressure conditions.
- Financial Acumen: Strong understanding of impacts on risk and Profit & Loss (P&L) in trading/financial operations environments.
- Analytical Skills: Excellent abilities to:
- Identify issues.
- Conduct root cause analysis.
- Propose effective solutions.
- AI Literacy: Familiarity with emerging technologies, especially AI and automation tools, and their application in financial operations.
Communication
- Exceptional verbal and written communication skills, with the confidence to engage at all organizational levels – from clients to senior stakeholders.
Education
- Bachelor’s degree or University degree equivalent.
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Why Join Citi?
Citi is committed to delivering positive financial and social impact, placing our teams at the centre of our values. By joining Citi Belfast, you gain:
- A people-first culture with a business casual workplace and hybrid working model (up to 2 days working remotely per week).
- Competitive remuneration:
- Annually reviewed base salary (subject to performance reviews).
- Comprehensive benefits:
- Generous holiday allowance (starting at 27 days plus bank holidays), which increases with tenure.
- Discretionary annual performance-related bonus.
- Private medical insurance packages, tailored to individual needs.
- Employee Assistance Program (EAP).
- Pension plan contributions.
- Paid Parental Leave.
- Employee Perks:
- Special discounts for employees, friends, and family members.
- Extensive learning and development resources.
- Citi’s Commitment to Inclusion:
- A workplace where employees feel empowered to be authentic and empowered in their roles.
Sound like a great fit for you? Apply today to discover where your skills could make the most impact at Citi.
Renewal Points
- Job Family Group: Operations - Transaction Services
- Job Family: Transaction Capture Services
- Hours: Full-time
At Citi, equality and inclusion are fundamental principles. We are committed to ensuring all applicants receive equal consideration for employment without regard to: race • color • religion • sex • sexual orientation • gender identity • national origin • disability • veteran status • or any other protected characteristic.
For candidates requiring reasonable accommodation to access Citi’s application process due to a disability, please contact us to discuss how we can support you.
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