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Demand & Capacity Manager
Demand & Capacity Manager
Service Integration and Management (SIAM)
About theRole
** Join AmpsTek**, a global technology leader since 2013, transforming how businesses approach technology and staffing solutions. Founded by technology leaders worldwide, AmpsTek delivers scalable solutions and measurable impact, empowering clients with 200+ businesses and millions of users across web and mobile platforms.
Role Purpose The Demand & Capacity Manager ensures alignment between business demand and service/supplier capacity in a Service Integration and Management (SIAM) setting. This role acts as a central coordination point to optimise performance, reduce costs, and enhance operational stability.
Key Responsibilities:
Demand Management
- Establish and refine demand management processes across all service towers.
- Capture, qualify, and prioritise business demand requests via structured assessment.
- Collaborate with stakeholders to align future initiatives, projects, and workload forecasts.
- Develop short-term, medium, and long-term demand forecasts.
- Analyse trends to anticipate emerging requirements and mitigate risks to service delivery.
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Capacity Management
- Create and maintain capacity plans for people, processes, technology, and suppliers.
- Monitor utilization vs. agreed capacity thresholds and targets.
- Ensure sufficient capacity to support sustained business growth.
- Identify capacity risks and bottlenecks to drive proactive remediation.
- Coordinate with providers and leaders to resolve gaps or constraints.
SIAM Service Integration
- Embed demand and capacity expertise across multi-supplier service ecosystems.
- Ensure accurate data flows for forecasting and resource planning.
- Harmonise forecasting methodologies across internal towers to improve visibility.
- Facilitate cross-supplier planning and manage dependencies.
Governance & Reporting
- Produce regular demand and capacity reports, dashboards, and executive briefs.
- Present trends and forecasts at SteerCo, Operational Governance, and Service Review meetings.
- Maintain RAID (Risks, Action Items, Assumptions, Dependencies) requirements for continuous improvement.
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Financial & Commercial Management
- Partner with Financial & Vendor Management teams to assess demand impacts.
- Inform business cases, budgeting, and investment decisions with planning insights.
- Drive cost optimisation initiatives to enhance efficiency and reduce spending.
Requirements
Experience:
- 8–12+ years in IT Service Management, Operations, or Program Management.
- Experience in SIAM or coordinating multi-supplier service environments.
- Proficiency in ITIL® v4 practices, focusing on Demand & Capacity Management.
- Track record managing workforce planning and supplier capacity coordination.
- Skills in cloud, managed services, infrastructure, applications, and service management functions.
- Strong stakeholder management and governance experience critical.
Location: London, UK (Hybrid – 2 days/week) Client: Infosys Contract Type: Inside IR35 (for full terms, refer to contractor policy details)
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