National Highways
Demand Portfolio Manager
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About the job.
National Highways have an excellent opportunity for a Demand Portfolio Manager to join our Digital Services team. A Demand Portfolio Manager is accountable for shaping, managing, and governing the demand pipeline into Digital Services, ensuring demand is processed in line with the demand framework and delivered in a timely, efficient, and cost-effective manner.
This role supports end-to-end demand planning activities, including forecasting future demand, analysing information flows, developing models, and ensuring appropriate governance, standards, and artefacts are in place across the portfolio. You will work closely with stakeholders across the organisation to ensure demand is prioritised, resourced, and aligned to business planning objectives, while driving a balanced and effective planned versus reactive pipeline.
You will also play a key role in monitoring and reporting demand performance through ServiceNow, supporting continuous improvement of processes, and helping to enhance colleague experience in how demand is managed and progressed.
Our technology estate is broad, diverse and continuously evolving. You will work across everything from internal business platforms to the systems that manage physical assets and keep England's road network operating safely and reliably. This is an opportunity to develop solutions that have a real-world impact for millions of people.
Please note this position can be based from any of our UK offices however travel to other offices to attend team meetings will be required.
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Key Responsibilities:
- Responsible for shaping, managing, and governing the demand pipeline into Digital Services, ensuring alignment with the demand framework and efficient, cost-effective delivery.
- Accountable for demand planning activities including forecasting, analysing information flow, developing models, and ensuring appropriate governance, standards, and artefacts are in place.
- Works closely with stakeholders to assess, prioritise, finance, and resource demand, ensuring alignment with business planning and a balanced planned vs reactive pipeline.
- Monitors and reports on demand performance using ServiceNow, identifying constraints, risks, and opportunities for improvement across the portfolio.
- Drives continuous improvement in demand management processes, promotes best practice, and supports enhanced colleague and stakeholder experience.
About you.
Relevant experience in a Technology or Business-related environment, or an equivalent qualification, with a strong understanding of ITIL, PMO frameworks, and recognised best practice for portfolio, programme, and service management.
- Experience supporting IT/digital transformation and demand management within complex or regulated environments, with understanding of end-to-end service and asset lifecycle management (desirable).
- Strong customer focus with a commitment to achieving positive business outcomes, supporting delivery teams to meet challenging objectives and implement new or changing services effectively.
- Excellent communication, influencing, and stakeholder management skills, with experience presenting at senior forums, shaping demand approaches, and supporting decision-making through clear reporting and insight.
- Strong analytical and problem-solving capability, able to interpret customer requests, analyse data, track progress through service assessments, and apply innovative approaches to improve demand and service outcomes.
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About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner.
Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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