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Full-Time | Private Practice | Performance & People Leadership
At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.
We are seeking a Dental Practice to lead our Bletchley, Milton Keynes practice - someone who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence.
This is a role for a leader who understands how to balance performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.
The Role
As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills, have strong attention to detail.
You will:
- Lead, develop and inspire a multi-disciplinary team
- Set clear expectations and actively manage team performance
- Monitor and act on key KPIs including utilisation, conversion, and revenue
- Drive treatment plan uptake through strong TCO support and patient journey optimisation
- Oversee diary management to balance productivity and patient experience
- Ensure full compliance with regulatory standards, including CQC
- Manage cost control, stock, and budget oversight in line with business targets
- Take ownership of operational processes, identifying risks and driving improvements
- Handle patient feedback and complaints with professionalism and care
- Support local growth initiatives including marketing and community presence
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You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.
What We’re Looking For
Experience & Background
- Minimum 5+ years’ management experience in a healthcare, dental, or multi-site environment
- Experience managing teams of 5+ direct reports
- A management of related qualification (Preferred)
- Previous experience in a dental or private healthcare setting (Preferred)
- Exposure to KPIs, performance management, and commercial targets
- Strong understanding of practice-level financials (P&L, cost control, revenue drivers)
Leadership & Capability
- Confident, credible leader who can motivate and challenge teams
- Strong understanding of different leadership styles and when to apply them
- Experience handling HR matters, performance issues, and team development
- Ability to translate business goals into clear actions for the team
- Organised, structured, and solutions-focused
Patient & Commercial Mindset
- Strong focus on delivering an exceptional patient experience
- Able to manage and resolve patient concerns effectively
- Commercially aware, with the ability to balance patient care and business performance
- Experience supporting treatment conversion and patient journey optimisation
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Mindset & Values (CALM)
- Community - Builds strong, collaborative team environments
- Authenticity - Leads with honesty, fairness, and integrity
- Leadership - Takes ownership and sets clear standards
- Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure
Why Join Zental
We are building a modern dental group where people, performance, and patient care are equally valued.
- Work alongside leading clinicians in a premium, fully digital environment
- Clear progression pathways and ongoing development opportunities
- GDC, Professional Indemnity & DBS covered
- Core CPD fully funded
- Employee Referral Scheme – up to £2,950
- Access to Zental Tailored Perks
- Modern, high-spec practices and systems
- Access to Zental Learning Portal
Our Approach
At Zental, we believe great practices are built on clarity, consistency, and care.
We look for leaders who:
- Take ownership
- Act with integrity
- Lead with calm confidence
- Deliver results without compromising experience
If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.
Salary is competitive and aligned to experience, with performance-based incentives.
Apply now to grow your career with Zental.
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