Great Western Hospitals NHS Foundation Trust
Dental Receptionist
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Job Summary
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Salisbury Site. This is a substantive, full-time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking, and other elements of general office administration. Experience of general administration work is essential, along with good communication and organizational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential. The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.
Main duties of the job
The post holder will work as part of a front-line team to deliver high-quality services to the public and staff. The post holder will be required to:
- Arrange appointments and provide information to patients
- Handle payments, maintaining accurate records of transactions
- Undertake basic banking and reconciliation duties
- Provide administrative support to members of the Dental Team
- Travel to all 4 sites of the service throughout Wiltshire and Swindon as required
- Work to a flexible shift pattern which will include weekends and bank holiday working
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.
Job Description
Job responsibilities
Main Responsibilities And Duties
- Process and administer face-to-face, written, answerphone, and telephone enquiries, requiring access to information and appointments in line with policy, procedures, and service standards. Where necessary, liaise with interpreters and other stakeholders
- Provide information and advice about dental services and access to NHS Dental Care for unregistered patients
- Obtain personal details from patients and other sensitive personal, social, and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality
- Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies
- Receive and prepare documentation for patients and ensure completion of NHS Dental Forms
- Maintain and operate the appointments system including call forwarding, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system
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Person Specification
Experience Essential
- Significant experience of general office work
- Experience of operating a cash handling system
- Experience of Health and Safety practice
- Understanding of personal health and safety responsibilities
Desirable
- Previous experience of Dental reception work
- Previous experience of working with Dental IT systems
Education Essential
- NVQ level 3 or equivalent training
Desirable
- RSA intermediate or equivalent
- Knowledge of the NHS Dental rules and regulations
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
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