Keyworth Dental
Dental Receptionist / Front of House
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Company Description
Keyworth Dental is a well-established dental practice located at 18 The Square in Keyworth, Nottingham, United Kingdom. The practice provides a range of general and preventative dental services to the local community in a friendly, professional setting. Keyworth Dental focuses on delivering high-quality patient care and a welcoming experience for individuals and families. Team members work closely together to support patients throughout their visit, from reception to treatment rooms. The practice values reliability, clear communication, and a patient-centered approach in all aspects of its service.
Role Description
This is a full-time, on-site Dental Receptionist / Front of House role based in Nottingham. The role involves greeting patients on arrival, checking them in, and ensuring they feel welcome and informed about their appointments. Day-to-day tasks include:
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- Managing appointment scheduling
- Maintaining accurate patient records
- Handling telephone and email enquiries
- Coordinating patient flow between the waiting area and treatment rooms
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The Dental Receptionist will:
- Process payments
- Handle insurance or administrative queries
- Support the clinical team by preparing paperwork and updating systems
The role also includes general reception duties such as:
- Managing the waiting area
- Organizing incoming and outgoing mail
- Following practice policies on confidentiality, data protection, and infection control
Qualifications
- Strong receptionist and front of house skills, including Receptionist Duties and professional Phone Etiquette.
- Experience with Appointment Scheduling and managing patient bookings in a busy environment.
- Effective Communication skills, with the ability to interact clearly and courteously with patients and colleagues.
- Basic understanding of Dental Care procedures and terminology, or willingness to learn.
- Prior experience in a dental, medical, or customer-facing reception role is beneficial.
- Good IT skills and familiarity with practice management or booking systems.
- Organized, reliable, and able to manage multiple tasks while maintaining attention to detail.
- Commitment to confidentiality, data protection, and high standards of patient service.
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