Dentopedia Group
Dental Treatment Coordinator (TCO)
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Dental Treatment Coordinator (TCO)
Treatment Coordinator (TCO)
Job Title: Treatment Coordinator Location: Dentopedia Group Clinics Schedule: Monday – Friday & Weekends Job Type: Full-Time Salary: Minimum wage £12.71 per hour + Attractive commission based on treatment plan sales
About Us
We are not just hiring a Treatment Coordinator. We are building a team of future leaders.
Dentopedia Group is a growing network of modern dental clinics specialising in high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we thrive on strong leadership, structured systems, and exceptional patient care.
Proud of our high staff retention and supportive team culture, we actively promote from within. Now, we’re seeking confident, commercially aware Treatment Coordinators to join our state-of-the-art premises and contribute to a professional, forward-thinking group dedicated to raising standards.
If you’re seeking real career progression within an ambitious and supportive environment, we’d love to hear from you.
Role Overview
The Treatment Coordinator plays a pivotal role in guiding patients from initial enquiry to treatment completion, ensuring they feel informed, confident, and supported throughout their journey.
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This is a patient-facing, performance-driven role requiring excellent communication, organisation, and follow-up skills.
Key Responsibilities
- Conduct non-clinical consultations with patients
- Clearly explain treatment options, fees, and finance solutions
- Convert enquiries into booked consultations with high efficiency
- Follow up on treatment plans to maximise acceptance rates
- Build strong rapport and trust with patients
- Collaborate closely with dentists and nurses to coordinate treatment journeys
- Track and report performance metrics (e.g., conversion rates)
- Manage patient communication via phone, WhatsApp, and email
- Ensure patient records and consent documentation are accurate and up to date
- Support diary optimisation and contribute to clinic revenue growth
What We’re Looking For
Ideal Candidates should possess:
- Previous experience as a Treatment Coordinator or in a sales/patient-facing role
- Confident communicator with strong rapport-building skills
- Comfortable discussing fees, finance options, and treatment costs transparently
- Highly organised with ironclad follow-up discipline
- Commercially aware while maintaining an ethical and patient-focused approach
- Professional appearance and polished presentation skills
- Ability to thrive in a target-driven environment
- Proficient in dental software and CRM systems
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Why Join Dentopedia Group?
- Clear systems and structured patient journeys
- Strong marketing support with consistent patient flow
- Supportive management and clear leadership
- Performance recognition and growth opportunities
- Internal progression within a growing dental group
- Ongoing training and professional development
Requirements
Essential:
- Right to work in the UK
- Excellent spoken and written English
- Superior organisational and time-management skills
- Confident discussing finance and treatment costs
- Professional and confident telephone manner
- Reliable, punctual, and well-presented
- Availability for full-time shifts (Monday to Friday & weekends), subject to mutual agreement
Benefits
Staff Perks:
- Three paid events annually (Summer Event, Winter Event, and Christmas Party)
- 50% discount on treatments at any Dentopedia clinic
- 20% discount extended to family and relatives
- Ad-hoc Amazon gift vouchers approved by CEO
- Seasonal gifts and Christmas bonus
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