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Department Manager - ID Inquiries - Job Description
MM Search are excited to be conducting a search for a Department Manager for ID Inquiries!
- Manage the day-to-day running of Department, ensuring work is delivered efficiently and to a high standard.
- Develop and improve working practices to support consistency, productivity and service quality.
- Review operational performance, identify areas for improvement and implement practical solutions.
- Recruit, train and support investigators, helping them develop the skills and knowledge required for the role.
- Plan staffing levels and allocate resources to meet operational demands.
- Manage departmental budgets and monitor expenditure.
- Deliver inductions, training sessions and ongoing coaching to new and existing staff.
- Create a positive working environment that encourages teamwork, accountability and professional development.
- Conduct regular performance reviews, providing constructive feedback and support where needed.
- Ensure all work is carried out in line with company policies, client requirements and relevant legislation.
- Learn and participate regularly in the visit planning process, processing visit results, invoicing procedures and case management process, all essential to provide resilience in the team and Department and allow for knowledge based supervision.
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Client Relationship Management
- Build and maintain strong working relationships with clients through regular communication and a reliable service.
- Meet with clients to discuss operational performance, ongoing requirements and any emerging issues on a quarterly basis and ad hoc as required.
- Prepare clear reports and updates on service delivery, investigation outcomes and performance.
- Identify recurring issues or trends and implement measures to improve performance and service quality.
- Provide practical advice and recommendations to help clients achieve their objectives.
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Quality & Performance
- Monitor the quality of investigations to ensure work meets evidential and client standards.
- Review operational and performance data to identify trends and opportunities for improvement.
- Produce regular management information and performance reports.
- Monitor investigator performance, providing guidance and support to maintain high standards.
- Promote a culture of continuous improvement, professionalism and accountability across the team.
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Skills
Department Management
Operational Performance Review
Recruitment
Staff Training
Resource Allocation
Budget Management
Performance Reviews
Client Relationship Management
Reporting
Quality Assurance
Case Management
Invoicing Procedures
Team Leadership
Strategic Planning
Investigation Oversight