Drive the Business & Deliver Results

• Achievement of personal sales and metric goals
• Build and maintain new and existing client relationships
• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

PRIOR EXPERIENCE NEEDED

• 2-4 yrs. experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience
• Previous sales leadership and motivation experience
• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
• Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

CORE SKILLS

• Adaptable – Change before you have to
  • Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
• Entrepreneurial Spirit – Own it
  • Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
• Collaborative – No “I” in Tory
  • Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
• Client & Brand Focus – Put yourself in Tory’s shoes
  • Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
• Live the Values – Being “Buddy”
  • Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
• Functional Expertise – Know Your Stuff
  • Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

FOR PEOPLE MANAGERS

• Team Builder – It’s all about “We”
  • Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance
• Change Leader – Change is the essence of life
  • Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed

Responsibilities

RESPONSIBILITIES

• Leadership Presence
  • Lead by example and model behavior that reflects the company’s core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
  • Ensure high level of customer service through extensive product knowledge and product ownership
  • Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented