GO Outdoors LTD
Department Manager
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Department Manager – Retail
Location: GO Outdoors (UK stores) Role: Central to driving store performance, team leadership, and operational excellence
About the Role
At GO Outdoors, we believe the power of the outdoors changes lives. As a Department Manager, you’ll lead a team with purpose—guiding your colleagues, driving sales, and ensuring every customer experience reflects our commitment to quality, passion, and accessibility.
This isn’t just another retail job: it’s about inspiring adventure, empowering teams, and keeping the nation’s favourite outdoor retailer at the top of its game. If you thrive in a fast-paced environment, love leading with confidence, and want to shape an exceptional team, apply now.
Key Responsibilities
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Leadership & Team Development
- Collaborate with the Store Manager to drive daily operations, sales targets, and KPIs.
- Mend and cultivate high-performing teams by setting clear expectations, offering real-time feedback, and fostering a culture of commercial success.
- Uphold GO Outdoors’ stores standards—presentable displays, accurate pricing, safe working environments, and impeccable customer service.
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Performance & Commercial Focus
- Analyze sales data and KPIs to inform decision-making and shift priorities.
- Own departmental commercial health, ensuring profitability and operational excellence.
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Operational Execution
- Scale cash handling, till checks, deliveries, and stock audits.
- Handle opening/closing routines and escalate operational issues promptly.
- Represent the brand with pride—atonalitete and positivity in every interaction.
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Customer & Colleague Experience
- Lead by example, ensuring a can-do attitude for both staff and customers.
- Provide mentorship and develop talent, reinforcing the store’s core values and goals.
Required Skills & Experience
- Proven experience as a Department Manager, Assistant Store Manager, or Supervisor in retail (mannage or supervisory).
- Strong leadership and people management skills to guide, inspire, and develop staff.
- Silent knowledge of interpreting sales data, KPIs, and commercial metrics to drive decisions.
- Confident in managing и till-supported operations, inventory, and logistics.
- Excellent communication and interpersonal skills—balancing professional customer interactions and team development.
- Ability to hit sales targets and reinforce operational standards under pressure.
Highly Desirable:
- Enthusiasm for GO Outdoors’ purpose—inspiring adventure and creating access for all outdoor lifers.
- A problem-solving mindset and hands-on commitment to leading day-to-day operations.
- Togetherness for the brand and a customer-focused attitude.
What We Offer
Why Choose GO Outdoors?
We’re not just a retailer; we’re a movement. Our core values—welcome, responsibility, authenticity, and innovation—shape everything we do. Join a team that’s as passionate as it is purposeful.
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Why it Works for You:
- Personal & Getting Belonging: Find your place in an inclusive, empowering culture.
- "Adventure Doesn’t Pay for Itself" Sale Discount: Enjoy a staff discount on qualifying products across our retail stores and online.
- Bike Love: Unlock GO Outdoors cycling discounts with the Exclusive Colleague Bike Discount scheme.
- Back at Its Best: Take advantage of our partner gym discounts (great CIVD-10).
- Grow Your Career! Access learning opportunities from apprenticeships to qualifications—ensure your skills thrive alongside ours.
How to Apply
Your adventure starts here. Applications that align with our criteria will be invited for a 1st-stage meeting with our talent team. Successful candidates will progress to interviews.
⏳ Note: We review all applications but may take up to two weeks to respond. If you don’t hear back in this timeframe, consider your application unsuccessful for this round.
Ready to join a team that believes in exploring, building, and accomplishing great things? This is your time.
#GOOutdoors | Made for Exploring. Built for Everyone.
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