VoCoVo
Deployment Consultant (6-Month Fixed-Term Contract)
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Deployment Consultant – 6-Month Fixed-Term Contract
About Us VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
You’ve probably already seen us in action—we’re trusted by Tesco, Asda, Dunelm, and Iceland, among other industry leaders. With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
🔹 Note: Applicants must be UK-based and have the legal right to work in the UK.
Role Overview
At VoCoVo, we’re on a mission to help retailers communicate better, operate more efficiently, and deliver exceptional experiences to their customers. We’re delivering a major global initiative to upgrade thousands of customer systems to the latest software and firmware standards.
We’re looking for a Deployment Consultant to join us on a 6-month fixed-term contract, working as part of our Delivery team to:
- Remotely deploy software upgrades across our global customer estate during planned maintenance windows.
- Monitor progress, troubleshoot issues, and ensure smooth, successful upgrades.
- Work closely with Technical Care, Product, and Delivery teams to support seamless customer transitions.
This is a fast-paced, dynamic role where no two weeks will be the same—you’ll work with diverse customer environments, technologies, and deployment schedules. Full training will be provided on VoCoVo’s systems, deployment processes, and products.
Ideal for someone who thrives on autonomy, enjoys technical problem-solving, and takes pride in delivering exceptional outcomes for customers.
What We’re Looking For
You’ll need:
- Experience with Linux systems and a solid understanding of networking fundamentals, including connectivity troubleshooting.
- Ability to follow technical documentation, deployment plans, and established processes with high accuracy.
- A methodical approach to problem-solving, with strong troubleshooting skills and confidence in escalation strategies.
- Excellent written communication, including detailed documentation, exception reporting, and shift handovers.
- Highly organised and reliable, with the ability to manage workload independently and deliver consistently high-quality work.
- Comfortable working autonomously during evening shifts (15:00–23:00 GMT) with minimal supervision.
- Adaptability to manage changing schedules, customer environments, and business priorities.
- A background in technical support, operations, or deployment-focused roles is advantageous.
- Exposure to remote device management, software deployments, or firmware upgrades would be beneficial.
- Familiarity with retail technology environments or large-scale multi-site estates is a plus.
- Basic scripting experience (Bash/Python) is advantageous but not essential.
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🔹 Must be available for UK evening shifts (15:00–23:00 GMT).
What You’ll Do
As a Deployment Consultant, your responsibilities include:
- Delivering remote software and firmware upgrades globally to ensure customers receive latest features, improvements, and security updates.
- Executing deployments during agreed maintenance windows, following established plans and processes.
- Monitoring upgrade activity in real-time, validating system health and connectivity.
- Investigating and resolving issues independantly, with clear escalation when needed.
- Maintaining accurate deployment records, including updates, exception reports, and shift handovers.
- Identifying technical risks, recurring issues, or improvement opportunities to enhance future deployments.
- Supporting a business-critical global upgrade programme while minimising operational disruption.
- Completing a comprehensive onboarding and training programme to equip you with the necessary skills and knowledge from Day 1.
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Salary & Salary Range
✅ £40,000 – £50,000 per annum (pro-rata for the 6-month contract)
Benefits
We offer a competitive benefits package to support your work-life balance and personal growth:
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday annually
- Sick Pay: 8 weeks at full pay, 4 weeks at half pay
- Life Assurance: 4x basic pay
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric car green salary sacrifice scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & Development Opportunities
- Company-organised events & social activities
- Pension (5% employer contribution matched with the Royal London Group)
- Apple MacBook, Wireless Magic Mouse/Keyboard, monitor, and headphones
Diversity and Inclusion
At VoCoVo, we are committed to fostering a diverse and inclusive workplace where everyone feels: ✦ Valued ✦ Respected ✦ Empowered to thrive
We welcome applications from individuals of all backgrounds and experiences, and we’re dedicated to equity, innovation, and collaboration.
🔹 We’re also committed to an inclusive recruitment process. If you need any reasonable adjustments at any stage, please let us know.
Company Values: Our 'VOICE' Framework
Our culture is built on the VOICE values, which shape how we collaborate and innovate:
- VALUED – Our colleagues, customers, and stakeholders are trusted, respected, and treated with integrity.
- ONE TEAM – Collaboration fuels VoCoVo’s success, with everyone working towards shared goals.
- INNOVATION – We constantly evolve to solve retailers’ biggest pain points.
- CUSTOMER FOCUSED – Every interaction is frictionless, and we’re integral to our customers’ operations.
- EMPOWERED – Our teams are agile and decision-making, with minimal bureaucracy.
Apply Now!
If this role excites you and you’d love to be part of a team making a visible impact in retail technology, apply today!
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