VoCoVo
Deployment Consultant (6-Month Fixed-Term Contract)
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VoCoVo specializes in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action - we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.
With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a fully remote role, and you'll need to be comfortable working independently during our evening shift pattern of 9pm to 5am GMT throughout the duration of the contract.
Role Overview
At VoCoVo, we're on a mission to help retailers communicate better, operate more efficiently and deliver exceptional experiences for their customers. As part of that commitment, we're delivering a major global initiative to upgrade thousands of customer systems to the latest software and firmware standards.
We're looking for a Deployment Consultant to join us on a 6-month fixed-term contract and play a key role in the successful delivery of this programme.
Working as part of our Delivery team, you'll be responsible for remotely deploying software upgrades across our global customer estate during planned maintenance windows. Using established deployment plans and tools, you'll monitor progress, resolve issues, and ensure upgrades are completed smoothly and successfully.
This is a fantastic opportunity for someone who enjoys working in a fast-paced technical environment, solving problems, and making a visible impact. No two weeks will look exactly the same, with deployments taking place across a variety of customer environments and technologies.
You'll receive full training on VoCoVo's products, systems and deployment processes, and will work closely with teams across Technical Care, Product and Delivery to help ensure our customers continue to benefit from the latest features, improvements and security updates.
If you're someone who thrives on ownership, enjoys troubleshooting technical challenges, and takes pride in delivering great outcomes for customers, we'd love to hear from you.
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What we're looking for
- Experience working with Linux systems and a good understanding of networking fundamentals, including connectivity troubleshooting.
- Comfortable following technical documentation, deployment plans and established processes with a high level of accuracy.
- A methodical approach to problem solving, with the ability to troubleshoot issues and confidently escalate when required.
- Excellent written communication skills, with a keen eye for detail when documenting work, reporting exceptions and providing clear shift handovers.
- Highly organised and reliable, with the ability to manage your workload independently and consistently deliver high-quality work.
- Comfortable working autonomously during evening shifts, with minimal day-to-day supervision.
- Adaptable and able to work across changing deployment schedules, customer environments and business priorities.
- Experience in a technical support, operations or deployment-focused role would be advantageous.
- Exposure to remote device management, software deployments or firmware upgrades would be beneficial.
- Familiarity with retail technology environments or large-scale multi-site estates would be a plus.
- Basic scripting experience (Bash or Python) would be advantageous but is not essential.
- Available to work UK evening shifts (9pm to 5am GMT).
What you'll do
- Deliver remote software and firmware upgrades across VoCoVo's global customer estate, helping ensure customers benefit from the latest features, improvements and security updates.
- Execute planned deployments during agreed customer maintenance windows, following established deployment plans and processes.
- Monitor upgrade activity in real time, validating system health and connectivity to ensure successful outcomes for our customers.
- Investigate and resolve deployment issues where possible, following agreed escalation paths and working closely with the wider team when additional support is needed.
- Maintain accurate records of deployment activity, providing clear updates, exception reporting and shift handovers to support operational continuity.
- Identify and communicate technical risks, recurring issues or opportunities for improvement to help enhance future deployments.
- Play a key role in delivering a business-critical global upgrade programme while minimizing disruption to customer operations.
- Complete a comprehensive onboarding and training programme, giving you the tools, knowledge and support needed to succeed in the role from day one.
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Salary
Salary Range: £40,000 - £50,000 per annum, pro rata for the duration of the 6-month fixed-term contract
Benefits
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday each year
- Sick Pay - 8 weeks full pay, 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric car green salary sacrifice scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & development opportunities
- Company organised events
- Pension (Royal London Group) 5% employer contribution matched
- Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
VALUED
- Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
- Collaboration of all for VoCoVo’s happiness and success
INNOVATION
- Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
- Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
- Our people are empowered to do the right thing and make decisions without loads of red tape
If you feel this could be the right fit, apply now!
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