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Deployment Engineer Apprentice
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A role has emerged for an enthusiastic individual looking for an entry into or an opportunity to develop their career in the IT sector. They will enter this energetic and friendly team as a Deployment Engineer, with a chance to be involved in all areas of the business, building an understanding of how a successful IT Consultancy works.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
- Configuring laptops and PCs at the Krome warehouse
- Installing hardware including laptops, printers, PCs, monitors, servers and racks
- Decommissioning hardware and office equipment
- Project involvement with some of our blue-chip clients
Requirements
- GCSE in Maths and English (grade 4/C)
- Basic IT hardware knowledge
- Proactive, eager to learn
- Punctual, detail-focused
- Excellent spoken & written English
- Great customer-facing skills
- Professional & personable
- Flexible in fast-paced teams
- Supports cross-team work
- IT GCSE preferred
- Strong interest in IT
- Enjoys problem-solving
- Passion, curiosity, growth
- Full UK driving licence is essential - manual not automatic.
About Krome Technologies
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
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Application Process
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: THE WINDSOR FOREST COLLEGES GROUP
Training Course: Information communications technician (level 3)
What you'll learn:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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THE WINDSOR FOREST COLLEGES GROUP
The reference code for this apprenticeship is VAC2000036743.
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