Deputy Billing Manager

Company DescriptionWavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.We are dedicated to fulfilling our promise to make your business thrive!Job DescriptionJoin Our Team as a Deputy Billing Manager!Wavenet, a dynamic telecoms and technology company headquartered in Solihull, stands out in the communications landscape. With exceptional 24/7 support, dedicated Account Managers, and unmatched SLA guarantees, we are a trusted provider of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK. Join our team of around 2,000 passionate colleagues supporting our ever-growing customer needs.As the Deputy Billing Manager, you will provide vital administrative and operational support to the Billing Manager. This specialised role focuses on billing processes rather than general administration.Key Responsibilities:Assist the Billing Manager in daily operations.Prepare, generate, and distribute customer invoices.Maintain accurate billing records and customer account information.Respond to internal and external billing queries promptly.Reconcile billing discrepancies and resolve invoice issues.Collaborate with internal departments to ensure billing accuracy.Prepare billing reports and perform data analysis.Conduct daily traffic checks to identify usage fluctuations.Monitor billing cycles and ensure deadlines are met.Drive continuous improvement by recommending process enhancements.Provide general administrative support to the Billing team.QualificationsWhat We’re Looking For:We seek a customer-focused multitasker with a keen eye for detail and a proactive mindset. Experience in billing administration is advantageous. The ideal candidate will have:Prior experience in an administrative or finance support role (billing experience preferred).Strong attention to detail and organizational skills.Excellent communication and interpersonal abilities.Proficiency in Microsoft Office (Outlook, Word, Excel).The ability to manage multiple tasks and meet deadlines.Experience with billing or accounting software is a plus.A genuine eagerness to learn and contribute to a fast-paced environment.Additional InformationHere’s a closer look at what we offer:Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at [email protected] for more information.We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.