Radfield Home Care (UK)
Deputy Care Manager
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Deputy Care Manager
Job Title: Deputy Care Manager
Salaries: £28,000 – £30,000 (dependent on experience) Reports To: Registered Care Manager
Purpose of the Role
To support the Registered Care Manager in the effective day-to-day running of the domiciliary and live-in care service. The Deputy Care Manager will:
- Ensure delivery of safe, person-centred care
- Maintain compliance with regulatory standards
- Support staff in operational processes
Key Responsibilities
Staff Management
- Conduct regular staff supervisions and competency assessments
- Prioritise return-to-work interviews following sickness absence
- Oversee staff performance management, development, and wellbeing
- Provide guidance and support to carers in line with company policies
Care Planning
- Develop, review, and update personalised care plans
- Complete care and risk assessments
- Ensure -care documentation is accurate, compliant, and CQC-standard aligned
- Monitor care quality and drive continuous improvement
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Operations
- Oversee staff rotas for safe staffing and care continuity
- Coordinate live-in care packages (carer-client matching, package management)
- Respond rapidly to emergencies, staffing shortages, or operational disruptions
- Support daily service operations and out-of-hours on-call responsibilities
Financial Administration
- Prepare and timely process client and staff invoices
- Assist with payroll (verifying care hours, timesheets, and wages)
- Maintain accurate financial records
Meetings and Communication
- Attend management meetings and contribute to service development
- Engage in multidisciplinary discussions with healthcare professionals, clients, and families as needed
- Communicate effectively with all stakeholders (clients, relatives, providers, team)
- Actively participate in external events
Compliance and Quality Assurance
- Support compliance with CQC regulations and company policies
- Maintain confidentiality under GDPR and company procedures
- Uphold safeguarding, dignity, equality, diversity, and person-centred values
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Person Specification
Essential
- Experience in domiciliary and/or live-in care
- Strong organisational and time-management skills
- Background in staff supervision and care planning
- Knowledge of CQC standards and care regulations
- Excellent communication and leadership abilities
- Skills in care management software and Microsoft Office
- Full UK driving licence (with vehicle access)
Desirable
- Level 3, 4, or 5 Health and Social Care Diploma (or progress toward one)
- Previous senior/supervisory care experience
- Prior experience with rota management, payroll, and invoicing
Key Skills Required
- Leadership & team management
- Problem-solving & decision-making
- Attention to detail
- Ability to prioritise in fast-paced environments
- Compassionate, professional, person-centred approach
- Strong administrative and organisational abilities
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