St Anne's Community Services
Deputy Care Manager Alan Gray Court - Full-time Hours
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Job Overview
We support and enable people to live a life without limits. If you like doing something different each day and truly care about people – this role is for you.
We're looking for a Deputy Manager who is passionate about, and thrives on, making a real and positive difference to the lives of our clients. In this role you will be leading, developing, and supporting people with physical, mental and learning disabilities to live a healthy and happy life. Our supported living service is based in Newton Aycliffe. Holding a valid UK driving license and your own car is essential.
Experience in working in a CQC registered service is desirable and having experience in deputy or other management role is also desirable.
St Anne’s Community Services has become one of the largest and most respected charities in the North of England. Bringing creativity and a can-do approach, all our employees embody our values being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). We support nearly 2,000 vulnerable adults in specialist residential, supported living and outreach services, enabling them through exceptional care and support to live their best possible life.
Main duties of the job
- Support the Service Manager in the day-to-day running of the service, ensuring compliance with regulatory standards and internal policies.
- Provide strong, compassionate leadership to a team of support workers, fostering a positive and resilient team culture.
- Oversee the delivery of person-centred support for clients with complex health conditions and challenging behaviours.
- Contribute to risk assessments and support planning, ensuring safety, dignity, and respect are at the forefront of care.
- Liaise and build strong partnerships with external agencies and stakeholders including adult social care, health professionals and families.
- Support with recruitment, staff development, supervisions, and performance management, helping build a competent and confident workforce.
- Monitor service delivery and quality, including participating in audits, compliance checks, and continuous improvement initiatives.
- Promote a culture of safeguarding and accountability, ensuring that concerns are appropriately identified, reported, and acted upon.
- Contribute to rota planning and ensure adequate staffing levels, sometimes providing hands-on support when required.
- It is essential that you have a driving licence and access to a vehicle.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising 20 to 25 days plus statutory bank holidays
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
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Detailed Job Description And Main Responsibilities
We are seeking a committed, resilient, and proactive Deputy Manager to work alongside the service manager to ensure the service delivers high‑quality, person‑centred care, maintain strong CQC compliance, and uphold a culture where the people we support are empowered to live their best lives.
This role requires a confident leader who can inspire staff, communicate effectively with external professionals, and ensure robust oversight of practice, safeguarding, and quality.
Key Responsibilities
Service Leadership & Operational Oversight
- Support the Service Manager with the day‑to‑day running of the service.
- Provide effective oversight of staffing, rota planning, budgeting, and general service operations.
- Ensure high standards of service delivery in line with CQC regulations, organisational policies, and best practice guidance.
- Take responsibility for the service in the Manager’s absence, ensuring continuity and safe service running.
Quality, Compliance & Safeguarding
- Ensure services comply fully with CQC Key Lines of Enquiry (KLOEs) and contribute to achieving and maintaining a “Good” or “Outstanding” rating.
- Lead on audits, quality checks, and service reviews to ensure continuous improvement.
- Support robust safeguarding practices, including reporting, documentation, and follow‑up actions.
- Maintain accurate and up‑to‑date records such as support plans, risk assessments, incident reports, and staff files.
Person‑Centred Support & Client Empowerment
- Promote a culture where individuals are empowered to make choices, develop independence, and live fulfilling lives.
- Oversee and review person‑centred support plans, ensuring they reflect individuals’ goals, needs, and aspirations.
- Coordinate multi‑disciplinary working with social workers, families, healthcare providers, and community services.
- Ensure risk management approaches are balanced, enabling independence while promoting safety.
Staff Leadership, Development & Culture
- Lead, mentor, and supervise a diverse staff team, promoting a positive, supportive, and accountable culture.
- Conduct supervisions, appraisals, team meetings, and reflective practice sessions.
- Support staff development through training, coaching, and on‑shift guidance.
- Assist with recruitment, onboarding, and retention of high‑quality staff.
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Communication & Professional Relationships
- Build effective working relationships with families, advocates, external agencies, and professionals.
- Represent the services in meetings, reviews, and local partnership forums.
- Model high professional standards in all communication, safeguarding, and decision‑making.
Essential Experience & Skills
- Experience supporting adults with learning disabilities in a supported living settings.
- Previous experience supervising or leading staff.
- Strong understanding of person‑centred care, empowerment, and outcome‑focused support.
- Knowledge of CQC regulations, KLOEs, safeguarding frameworks, MCA and DoLS.
- Excellent communication, organisational, and problem‑solving skills.
- Flexible approach with resilience and the ability to handle competing priorities
Desirable Experience & Skills
- Knowledge of Positive Behaviour Support (PBS) approaches.
- Experience completing audits, care planning, or service‑level quality improvement.
- Level 3 Health & Social Care qualification (or willingness to work towards one).
- Experience managing rotas, budgets, or service‑level reporting.
Person specification
Experience
Essential criteria
- Experience in like for like service
Qualifications
Essential criteria
- willing to complete an NVQ
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Deputy Manager (PDF, 368.6KB)
Apply online now
Further details / informal visits contact
Name Rachel Pyle
Job title Service Manager
Email address Rachel.Pyle@st-annes.org.uk
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