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Deputy Catering Manager - Dudley Zoo, Dudley
Full-Time / Permanent
£34474.76 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Role Purpose
We have a fantastic opportunity for a Deputy Catering Manager for Dudley Zoo, to operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently and within budgetary guidelines, meeting and exceeding visitor expectation whilst supervising and developing staff. Accountable to comply with Company policies and procedures. This venue operates seven days per week and this role will involve working weekends, including Bank Holidays.
Key Responsibilities
- Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with Catering Operations Manager suggestions to improve profitability of area.
- Ensure you, your direct reports and those others working within your areas of responsibility do so in accordance with current, applicable health & safety / fire safety legislation and group health & safety policies, procedures and arrangements.
- Implement and manage those group health & safety / fire safety policies, procedures and arrangements as applicable to your work activities and working environment.
- Proactively manage resources and take appropriate action to changes in the business.
- Deputise when required in the Catering Manager's absence.
- Ensure staff are trained in all aspects of role – ability to recognise training requirements and offer ‘hands on’ approach when required.
- Practical supervision of temporary staff to include appropriate long term development of staff dealing with disciplinary issues, managing absenteeism etc.
- Implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations.
- Provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action.
- Demonstrate high leadership skills thereby providing the basis for high group morale and staff motivation.
- Allocate duties and responsibilities to all team members.
- Ensure that all pre-booked goods and services are carefully noted and delivered to the customer’s satisfaction.
- Control of the temporary labour budget.
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Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0607/43423001/52818796/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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