Mitie Cleaning & Hygiene Services
Deputy Centre Director
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People are shaped by their environment; it's a basic fact of life. Through the dedication, expertise and pride of our people – from the frontline to the leadership – Mitie make places work better every day.
We go above and beyond to get the job done because we care about every interaction. We're passionate about the work we do and proud of the impact we make.
We are seeking a Deputy Centre Director at Heathrow Immigration Removal Centre (IRC), which combines Colnbrook and Harmondsworth centres under one management structure, making it the largest IRC in Europe.
Job Overview
Support the Centre Director in ensuring full contractual compliance and ensuring adherence to legislation, company policies and procedures, contractual obligations and financial parameters.
- To work with the managers to develop innovative practice and service development to add value to provision for Residents.
- Liaise with key stakeholders, including (but not limited to) Home Office, Independent Monitoring Board, Emergency Services, Border Force, NHS England and the local Health Provider etc, working in partnership to resolve issues and to ensure the smooth running of the Centre and delivery of quality services to the Residents.
Main Duties
- Day to day responsibility for Centre operations as delegated by the Centre Director.
- Lead, motivate and coach the operational senior management team to ensure company values and vision, policies and procedures and all contractual standards and Key Performance Indicators are achieved.
- Work closely with business partners within Mitie (e.g. Training, HR, IT, Finance etc), to ensure effective delivery of support services within the Centre.
- Ensure clear governance of incident management through clear processes and review systems.
- Integrate HMIP ‘Expectations' into all key policies and raise awareness with all staff groups in order to embed the principles as appropriate.
- Work with staff across the Centre to ensure a culture where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is maintained.
- Develop a culture committed to continuous improvement and the delivery of excellent service, by ensuring that audit and compliance activities are firmly embedded within each functional area.
- Manage financial and commercial aspects of the Centre's operational areas, including developing and agreeing budgets and expenditure to ensure financial parameters and company targets are met.
- Manage serious operational incidents assuming the role of Silver Commander in liaison with both Mitie and Home Office Gold Command.
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What we are looking for
Essential
- Relevant detention, custodial or similar leadership experience is a requirement for this role
- Leadership experience of leading a team of scale: typically 50 - 200 staff+: including through middle managers
- Commercial and contract compliance experience
- Relevant experience of managing budgets for day to day employee cost management
Desirable
- Nebosh (General Certificate) or IOSH Managing Safely
- Level 6 Qualification: e.g. Degree Apprenticeship, Degree (BA / BSc), Graduate level Certificates, Diploma or Awards. NVQ Level 6 in an appropriate discipline.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
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- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at Karen.hayes@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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