HM Revenue & Customs
Deputy Director of Professional Services & Estates Assurance
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Deputy Director of Professional Services & Estates Assurance
About the Role
The Estates & Locations Directorate oversees the supply, management, and maintenance of the HMRC’s operational estate, ensuring these spaces are safe, secure, and available. The function supports 70,000 HMRC colleagues and 20,000 from other Government departments, enabling a seamless working experience aligned with core business objectives and value for taxpayers.
Dynamic and evolving, the Directorate leads the Locations Programme, central to the Department’s modern operational model and supporting Government Places for Growth goals. With 13 new office facilities already delivered (6 more in development), the estate is now mature, performance-driven, and built on a clear estate strategy.
The Depputy Director of Professional Services & Estates Assurance will steer one of the UK’s largest estates strategy, assurance, compliance, technical assurance, and sustainability functions. This highly visible SCS1 leadership role demands strategic vision, excellence, and advocacy for best practice in a highly regulated operational property portfolio.
For the right candidate, this challenge offers diversity, impact, and professional growth. See the attached pack for further details.
Job Description
As Deputy Director of Professional Services & Estates Assurance, your mission is to drive assurance, standards, and risk management across HMRC’s estate, ensuring it remains safe, compliant, sustainable, and fit for purpose. You’ll support the execution of HMRC’s strategic objectives while aligning with government-wide property ambitions.
Key Responsibilities
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Leading Professional Services & Assurance:
- Manage a multidisciplinary team of property, engineering, sustainability, and data professionals, fostering visible, accountable, and inclusive leadership.
- Establish high-performance culture to drive operational and strategic excellence.
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Strategic Direction for Assurance:
- Determine esate standards for Health & Safety, Fire Safety, Sustainability, and Technical Engineering.
- Development of Digital Estate Strategy, including property data pipelines, analytics, and future system integration, to enhance decision-making.
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Enhancing Operational Resilience:
- Lead Line of Defence process ownership for estates ideology, forming robust assurance frameworks and governance models.
- Manage key professional service contracts, ensuring supplier performance, delivery integrity, and value-for-money.
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Innovation & Operational Excellence:
- Identify efficiency and sustainability improvements, developing business cases for implementation.
- Establish an Information Management Framework to bolster estate operations and long-term capability.
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Supporting Programme Delivery:
- Align estate operations with Government Property Strategy priorities through the Estates Business Plan.
- Advance Building Information Modelling (BIM) and accelerate digital twin capabilities across estates.
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** Contractual & Strategic Compliance**:
- Oversee construction activities, ensuring HMRC compliance and contractual adherence.
- Work with legal and commercial teams to deliver construction and contractual advice.
- Direct operational contract management for professional services at project level.
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Sustainability Leadership: Develop and execute the Estates Sustainability Strategy, including Net Zero ambitions, energy strategies, and reduction targets.
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Joined-Up Working:
- Foster cross-HMRC, cross-Government, and external partnerships for strategic alignment and One Government outcomes.
Requirements
Core Expertise
- A track record of leading large-scale property, estates, or construction functions within a complex public/private environment.
- Proven senior assurance and compliance leadership, with expertise in Health & Safety, technical documentation, and change management.
- Demonstrated strategic team leadership, enabling alignment across biggest estate challenges.
- Significant experience delivering multi-site, high-visibility programmes in regulatory/labor-heavy environments.
- Strong cross-functional collaboration, including commercial and stakeholder negotiation.
- Advanced data/innovation skills, including digital estates and smart technologies.
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Essential Professional Qualifications
Graduate or equivalent degree in a property-related discipline, plus mandatory Level 6 professional accreditation (e.g. RICS, CIOB, CEng, CIWFM). Chartered status (or near-full accreditation) is advantageous.
Benefits
Salaried at £81,000 with an additional £23,465 into the Civil Service Defined Benefit Pension Scheme.
For further details: Attached Candidate Pack for Benefits (PDF available in the original).
Additional Notes & Considerations
Application Rules
Artificial intelligence may support candidacy submissions, but technology-generated claims must be organic to your career and directly credible. Plagiarism or misrepresentation may result in application withdrawal or disciplinary action.
Selection Process: Exclusive guidelines and stages are detailed in the attached candidate pack.
Mandatory Assignment Duration: 3+ years.
Security Vetting: Counter-terrorist check required, plus Baseline Personnel Security Standard (BPSS) for ministerial-level security (if applicable).
Eligibility
Earliest nationals may apply, including UK/Irish, Commonwealthean/pre-settled/EUSS-eligible workers, or Turkish nationals with working rights in the Civil Service.
Civil Service Commitments
Adherence to the Civil Service Code and diversity policies (e.g., Redeployment Interview Scheme for reductancy-at-risk CS employees).
Diversity & Inclusion
This advert is part of the Veterans initiative.
Further Information
For queries, contact Callum Lawn (scs.resourcing#hmrc.gov.uk).
Appointments are governed by Civil Service Recruitment Commission Principles.
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