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Moorfields Eye Hospital, London, Fellowship

Deputy Divisional Manager - City Road

London
Posted about 18 hours ago
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YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

Come and join our welcoming and dedicated team that is focused on transforming Ophthalmology care and making Moorfields the best place for staff to work. It is a brilliant time to be a part of Moorfields/City Road as on top of continuing to deliver world-class care, we are preparing to introduce and Electronic Patient Record and are building a new hospital.

The Deputy Divisional Manager plays a vital role in making this a reality. They manage the day-to-day operations at City Road (approximately 55% of Moorfields' total activity), as well as leading on Trust-wide and System transformation. This means the role is varied and provides the opportunity for personal development.

Main duties of the job

The Deputy Divisional Manager manages the day-to-day operational management of the services based out of City Road and supports with the delivery of the organisation's operational and strategic responsibilities.

Their Main Duties Fall Under The Following Themes

  • Operational performance and delivery
  • Governance
  • Human Resources
  • Finance and service delivery
  • Strategy and service improvement
  • Partnership working

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed Job Description And Main Responsibilities

The post of Deputy Divisional Manager is a key position within the Divisional Management structure. They are responsible for the management of a portfolio of selected services within the Division as well as managing Trust-wide functions/projects, as appropriate. Divisions are led and managed as autonomous business units and the role of the Deputy Divisional Manager is to provide expert management and operational leadership skills to support this.

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Reporting to the Divisional Manager, the Deputy Divisional Manager has a portfolio of responsibilities for ensuring the effective development and operation of the directorate's services. This portfolio will be flexible in order that the senior experience this role brings can be utilised to support where less experienced managers may require support. As such, the post requires excellent influencing and negotiation skills as the post holder may not have direct management in some situations when working in a support role. The post holder will also lead corporate projects as required and will contribute to Trust wide initiatives and decision making through attendance at senior management meetings and the Trust wide Management Meetings as required. The Deputy Divisional Manager is responsible for the line management of staff for delivery of services including medical, nursing, allied health and administration staff within their portfolio.

The post holder will support the Divisional Manager in providing management and leadership to the directorate that will create an open and participative culture that enables staff to perform at their best. The individual will be expected to promote a patient-centred culturally sensitive approach to the delivery of patient care. Alongside the Divisional Manager and Divisional Director, he/she will be responsible for the delivery of the directorate's operational and service objectives.

There is a strong performance management element to this post and the emphasis is therefore on delivery. The post holder will support the Divisional Manager and Divisional Director in leading the development and continuous review of Trust wide operational policies and processes reflecting evidence based national best practice. Alongside the Divisional Manager and Divisional Director, the post holder will have overall responsibility for ensuring that optimal patient centred care is provided across all services delivered, within available human and financial resources. A combination of transformational change and robust transactional processes will be required to improve the experience, access and outcome of care provided within Moorfields Eye Hospital NHS Foundation Trust. This will be achieved by a co-ordinated programme of performance improvement and organisational development.

Job Dimensions

The Deputy Divisional Manager will provide expert management support to the Divisional Manager in their responsibility for c.650 staff, a budget of £51m and 55% of the Trust’s Outpatient activity.

Each Division will have earned autonomy to run that Division with authority to commit expenditure, recruit, dismiss or vary the contracts of staff and act in other ways autonomously. This autonomy is determined by the Trust and set out in standing orders, standing financial instructions and several other policies and procedures.

The post holder will have delegated authority in their role from the Divisional Manager hence should make themselves familiar with these and always comply with them.

When dealing with professional issues, the Deputy Divisional Manager will be expected to liaise with, and seek advice from, appropriate Trust professional leads, for example the Divisional Manager for management and administrative matters, the Divisional Director for medical matters, the Divisional head of nursing for nursing matters, and heads of department for AHP matters.

As a senior leader within the organisation, they will have a key role in the embedding of the Trust's values.

Person specification

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Education and Qualification

Essential criteria

  • Educated to degree level or equivalent knowledge
  • Studying towards or completed a Masters in Management

Desirable criteria

  • Project management qualification

Experience, Skills, Abilities And Knowledge

Essential criteria

  • Extensive experience of service management within a complex organisation
  • Experienced line manager who is able to bring people together and build a positive working atmosphere
  • Successfully led on complex change
  • Experience of working on developing service strategies
  • Ability to manage large budgets effectively (including involvement in the full business planning process)
  • Ability to analyse highly complex information to support decision making in a multi-disciplinary environment
  • Advanced communication (e.g. written reports, presentations and interpersonal (verbal))
  • Able to prioritise tasks effectively in the context of competing demands
  • Skilled in negotiating and influencing to deliver results and build relationships
  • Able to implement performance management methodology

Desirable criteria

  • Significant experience in an Acute NHS Trust
  • Leading multi-professional and cross-organisational development
  • Working across systems (ICB/S and Networks)

Knowledge

Essential criteria

  • Aware of the wider local and national healthcare priorities, assimilating new information and prioritising agendas accordingly

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

  • [Deputy
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Skills

Service Management
Line Management
Change Management
Service Strategy Development
Budget Management
Complex Information Analysis
Advanced Communication
Task Prioritization
Negotiation
Influencing
Performance Management
Healthcare Priorities Awareness

Location

London, England, United Kingdom

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