Rendall & Rittner
Deputy Estate Manager
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DEPUTY ESTATE MANAGER
Rendall & Rittner
£50,000 - £60,000
Woodberry Down - N4 2WL
Mon - Fri 0830 - 1700
DEVELOPMENT DETAILS
Join the team at one of Europe’s largest estate regeneration projects, a vibrant 64-acre neighbourhood delivering over 5,500 new homes beside a beautiful nature reserve. You’ll support a diverse residential community enjoying a 24-hour concierge, on-site gym, pool, spa and business lounge, with cafés, shops and schools on the doorstep and the Underground just three minutes away. It’s a dynamic, high-footfall environment where service, safety and immaculate presentation set the tone every day.
ROLE EXPECTATIONS
You will be the operational heartbeat of the estate, leading front-of-house delivery, supervising site teams and making sure standards stay consistently high. Most days you’ll be on the move—conducting site walks, coordinating contractors, resolving resident queries and ensuring compliance with SOPs and H&S requirements. You’ll act as a trusted deputy to the Estate Manager, stepping up to run operations in their absence.
What Success Looks Like
- Residents feel listened to and issues are resolved quickly with clear, proactive communication.
- Front-of-house services are polished, welcoming and consistently delivered to brand standards.
- SOPs, risk assessments and H&S checks are up to date, evidenced and embedded across the team.
- Site presentation is exceptional, with action logs closed out promptly and root causes addressed.
- Team members are coached, supported and scheduled effectively, with high engagement and performance.
- Stakeholders—client, contractors and local partners—trust your judgement and value your commercial awareness.
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How You'll Spend Most Of Your Time
- Leading and coaching onsite estate teams, running briefings and rota planning.
- Carrying out daily site patrols, inspections and follow-ups to maintain five-star standards.
- Managing resident communications, handling queries and complaints to timely resolution.
- Monitoring compliance—SOPs, H&S, audits, incident reporting and remedial actions.
- Tracking budgets, raising POs and supporting service charge value through smart, data-led decisions.
Who This Role Is For
- You thrive in a high-profile, customer-focused setting and stay calm under pressure.
- You are a visible leader who sets expectations, gives feedback and leads by example.
- You are analytical and commercially aware, balancing service quality with cost control.
- You communicate clearly, diplomatically and build strong, solution-focused relationships.
- You take pride in the detail and follow through until the job is done.
Experience That Helps
- Managing operational teams in premium residential, hospitality or mixed-use settings.
- Managing resident or guest communications, including complex complaints and service recovery.
- Running site inspections, H&S checks, contractor coordination and permit-to-work processes.
- Using property management or CAFM systems for tasks, workflows and reporting.
- Supporting budget management, invoicing and procurement with a focus on value and compliance.
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What We Offer
- 25 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your leadership of front-of-house operations, service delivery, problem-solving, H&S/compliance approach and stakeholder management
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
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All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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