WSH Group
Deputy General Manager - Catering

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Deputy General Manager - Catering
Deputy Manager
Location: London, Canary Wharf
Salary: Up to £35,000 (Compensation: up to GBP 35,000 - yearly)
Benefits
- 28 days holiday, including bank holidays
- Birthday off
- 3 days of volunteering leave
- 3 days of grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app (high street shops, holidays & cinema)
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Company Description
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Are you friendly, professional and efficient? Our role as Deputy Manager could be for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. We’re seeking a Manager who:
- Motivates their team to exceed expectations
- Values hospitality and exceptional customer experiences
As a trailblazer in the hospitality industry, we aim to attract individuals passionate about delivering outstanding experiences and unforgettable moments.
We foster an inclusive and supportive environment that encourages:
- Team growth
- Career development
- An unparalleled work-life balance
If you are either:
- A current Deputy General Manager seeking progression, or
- A General Manager in a smaller location wanting a new challenge...
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Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
while inspiring collaboration and embodying our core values, we’d love to hear from you!
About the Company
For nearly 20 years, BaxterStorey has crafted stunning spaces, mouthwatering menus, and engaging teams, ensuring exceptional customer experiences across:
- Offices
- Stadiums
- Cathedrals
- Universities
We are committed to:
- Providing enduring hospitality excellence
- Shaping careers with opportunities to create your legacy
This ‘Better’ initiative reflects our continuous effort to support and supercharge team talent, reinforcing growth and innovation within our ranks.
Our Vision: "Join us and be part of the food revolution!"
BaxterStorey Values
Always Visionary
We push boundaries:
- Never settle, never compromise
- Lead with bold ideas
Wholeheartedly Positive
We embody:
- Upbeat passion
- Motivate teams to radiate excellence
Creatively Collaborative
We:
- Embrace diversity to spark creativity
- Work together to excel
Forever Conscious
We champion sustainability by:
- Setting an eco-conscious example
- Supporting local communities
Job Description
Key Responsibilities
- Lead, inspire, and guide your team to deliver consistently exceptional standards
- Establish positive relationships with:
- Clients
- key stakeholders
- Develop your team through:
- Mentoring
- Training
- Recognition
- Foster a culture of excellence via:
- Caring service
- Obsessive food standards
- Innovation
- Achieve critical KPIs in:
- Health & Safety
- Sustainability
- Financials
- Governance


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Requirements
Experience & Qualifications
- Experience in a similar hospitality operation
- Currently in role as Deputy General Manager (progression opportunity) or General Manager in a smaller location (seeking new challenge)
- Contagious passion for food and customer service
- Enjoy managing, training, and mentoring others
- Financially astute with:
- Strong analytical skills
- Budgeting knowledge
- Commercial insight
- Expertise in delegation & influencing
- Thrives on prioritising projects in:
- Fast-paced environments
- Creative, high-pressure settings
- Exceptional organisational abilities
- Concise verbal & written communication
- Solution-focused adaptability for challenges/opportunities
- Strategic thinking & critical reasoning
- Alignment with BaxterStorey core values
General Conditions:
- Employment Type: Permanent
- Hours per Week: 40
Inclusivity Statement
At BaxterStorey, we're proud to be considered inclusive employers, welcoming applications from:
- Candidates of all backgrounds
- Diverse genders and sexual orientations
- Various ages, abilities, and religions
- All socio-economic and ethnic backgrounds
Our Commitment to ED&I: We continually strive to:
- Create a workplace that truly reflects society
- Respect all employees as unique individuals
- Achieve a workforce culture set to "set the standard in inclusive hospitality"
Join us, and bring your unique perspective to our team!
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