Nuffield Health
Deputy General Manager
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Multi-Site Deputy General Manager Nuffield Health City FWC
Operations Management | Permanent | Full Time | Salary up to £48,000 per annum depending on experience | Excellent company benefits
40 hours per week
About Nuffield Health
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
About the Role
As a Multi-Site Deputy General Manager, you’ll create a culture and environment where customer-facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.
Responsibilities
- Lead and promote a beneficiary-led service, designed to support customers at whatever point they are at in their health journey.
- Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- Effectively manage concierge/Front of House and fitness teams, and the Food & Beverage service.
- Manage and drive the commercial success of all key revenue-generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche/Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
- Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels, and subsequently profitability.
- Deputise for the General Manager.
- Relevant HR, Payroll, and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
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Benefits
Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health, and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options.
About Nuffield Health
At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.
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Nuffield Health is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier, and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics, and over a 100 workplace wellbeing services.
As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services.
It’s all part of our mission to give everyone the care they need and to build a healthier nation.
Application
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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