South East Employers
Deputy Housing and Homelessness Manager – 2 year fixed term contract
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Deputy Housing and Homelessness Manager
Eastleigh, Hampshire
Posted 3 days ago
Band 10 - £50,782 / Year
Closes: 17 July 2026
About The Role
We are seeking an enthusiastic and experienced Deputy Housing & Homelessness Manager to support the delivery of our Housing & Homelessness Service. This is an exciting opportunity to play a key leadership role in a high-performing service, helping to prevent and relieve homelessness, improve access to housing, and deliver positive outcomes for residents.
Reporting to Housing & Homelessness Manager the Deputy Manager will provide operational leadership across key areas of the service, including:
- Administration of the social housing register
- Homelessness prevention and relief
- Resettlement and support for vulnerable households
You will lead and support teams delivering frontline services, manage complex casework, and contribute to driving service improvements and performance.
Key Responsibilities
- Support the management and performance of the Housing & Homelessness Service
- Provide direct line management to Housing Support and Resettlement staff
- Oversee delivery of housing register and homelessness functions, ensuring legal compliance and high standards
- Manage and progress projects to improve service delivery, housing supply, and homelessness outcomes
- Monitor key performance indicators and contribute to statutory and corporate reporting
- Support budget management, funding bids, and effective use of grant funding to maximise prevention outcomes
- Lead on responses to complaints, reviews, MP and Councillor enquiries, and FOI requests
- Develop and implement policies, procedures, and service improvements
- Act as a point of escalation for complex cases, providing guidance on legislation and decision-making
- Build and maintain effective partnerships with internal and external stakeholders
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Experience / Qualifications
- Significant professional experience in housing and homelessness prevention
- Experience of leading or supervising staff and supporting service delivery
- Experience of managing complex casework and delivering customer-focused services
- Experience of developing and delivering projects or service improvements
- A housing-related degree or professional qualification (e.g. CIH) is desirable
Skills And Knowledge
- Strong working knowledge of housing and homelessness legislation, including the Homelessness Reduction Act 2017 and Housing Act 1996
- Understanding of social housing allocations and housing register management
- Ability to lead, motivate, and support staff
- Strong organizational skills with the ability to manage competing priorities
- Excellent written and verbal communication skills
- Ability to work effectively with partners and represent the Council
- A proactive, solutions-focused, and resilient approach
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Why Join Us
This role offers the opportunity to:
- Make a real impact on homelessness prevention and housing outcomes
- Contribute to service development and improvement
- Develop your leadership experience within a supportive environment
Our Benefits Include
- 28-31 days annual leave (dependant on service)
- Flexible working arrangements and ability to accrue up to 2 days additional flexi leave per month (subject to operational requirements)
- Defined Benefit Pension Scheme
- Discount at various leisure sites
- Confidential Employee Advice and Support Programme
- Car and Season Ticket loans
- Excellent working environment
- Support for continuous professional development
- Good work-life balance
If you have any questions about the role please contact Emma Boyes, Housing & Homelessness Manager on Emma.Boyes@eastleigh.gov.uk
Closing date: 17 July 2026
Interview date: 28 July 2026
To apply for this job please visit jobs.eastleigh.gov.uk.
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