ISS Facility Services UK
Deputy Lead for Technical Services
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We’re seeking a Deputy Lead – Technical Services to support the delivery and development of technical services across a large, complex FM environment.
Reporting to the Technical Services Director, you’ll play a pivotal role in optimising operational performance, enhancing processes, and ensuring high standards of compliance and technical excellence. Acting as a trusted advisor, you’ll work closely with senior stakeholders to shape strategy, improve service delivery, and drive long-term value.
This is a hybrid role with travel across the UK, offering flexibility on location while providing exposure to a wide range of operational environments and stakeholders.
This role is offered on a fixed term basis for 9 Months.
Key Responsibilities
- Identify performance issues and conduct root cause analysis across technical service delivery
- Develop and implement practical, long-term solutions in collaboration with operational teams and stakeholders
- Drive optimisation of processes, working practices, and compliance standards
- Provide expert advice on all aspects of technical service delivery and engineering operations
- Contribute to strategic development of service delivery models
- Ensure robust reporting, auditing, and performance management processes
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About You
You’ll be an experienced technical leader within Facilities Management or a similar environment, with a strong blend of operational, commercial, and strategic expertise.
Key skills & experience:
- Proven leadership experience within a technical or operational environment
- Senior-level experience managing complex, multi-site operations
- Strong understanding of technical FM contracts and commercial models
- Ability to analyse performance, identify improvements, and implement change
- Excellent stakeholder engagement and influencing skills
- Strong problem-solving capability, with the ability to navigate complex environments
- Experience balancing multiple priorities and stakeholder demands
- Professional engineering qualification (CEng/IEng) or equivalent experience (desirable)
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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