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Deputy Manager
Deputy Manager – Retail Leadership Opportunity
About the Role
As one of the Best Big Companies to Work For, we pride ourselves on our dedication to customers, people, and excellence. We believe in building success through our teams and are looking for a committed and passionate Deputy Manager to join our rapidly growing business.
As Deputy Manager, you’ll work alongside the Store Manager to:
- Maximise profit
- Lead the team
- Deliver a seamless operation
- Ensure store success
Key Responsibilities
Maximise Profit
Drive business excellence through: -Weekly sales, operations, and digital performance reviews to identify priorities and actionable improvements -Ensuring great availability and cost control through robust processes -Promoting a "sell a £, save a £" mindset to enhance store sales and profit -Delivering agreed KPIs
Engage, Develop & Retain Great People
Collaborate with the Store Manager to:
- Support Talking Shop sessions and engage effectively with representatives
- Drive team engagement through clear communication, appreciation, and respect
- Foster an inclusive workplace where every team member can thrive
- Drive upskilling using resources, training, and hands-on coaching
- Implement performance management and proactive conversations
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Ensure Compliance & Efficiency
Maintain high standards through:
- Daily store walks to improve customer experience
- Role-modelling proactive service (in-store and at the doorstep)
- Strict adherence to cash, security, and digital policies (One Best Way)
- Legal compliance to mitigate risks
- Rigorous health and safety policies
Leadership & Decision-Making
Lead with confidence and capability:
- Set personal examples in performance, service, and behavior
- Demonstrate approachability, respect, and enthusiasm for collaboration
- Reduce waste and prioritize team and business success
- Operate effectively in the Store Manager’s absence
- Communicate with structured conversations to solve problems
- Plan ahead, delegate tasks, and coach motivating teams
- Ensure consistently high operational standards
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Required Skills & Experience
- Proven retail management experience
- Strong leadership, team development, and problem-solving skills
- Excellent communication and interpersonal abilities
- Adaptability to work across multiple stores
- Passionate about delivering exceptional customer service
- Strong priority management and decision-making
What We Offer
We reward excellence with an outstanding benefits package:
✔ 15% discount on all Iceland and The Food Warehouse purchases ✔ 33 days holiday (including Bank Holidays) ✔ Christmas vouchers (increasing with tenure) ✔ Refer a Friend scheme ✔ Christmas savings schemes ✔ Long-service awards ✔ Optional healthcare plan ✔ Grocery Aid (free, confidential financial, emotional, and practical support) ✔ Clear career pathways with growth opportunities ✔ Supportive and inclusive work environment
Apply now to join our team and start your Iceland story!
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