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Deputy Manager
Deputy Manager – Join Our Growing Business
We’re Iceland, ranked as one of the Best Big Companies to Work For, with a proud legacy of fostering loyal customers and championing our teams. Success is built on people, and we’re now looking for a committed, passionate Deputy Manager to help maximise our store’s potential, drive operational excellence, and contribute to our vibrant team.
About the Role
As Deputy Manager, you’ll collaborate closely with the Store Manager to:
- Maximise profit through strategic performance reviews and action-driven improvements
- Lead a high-performing team
- Deliver a seamless, customer-focused operation
- Ensure the store thrives in all aspects of sales, operations, and service
Key Responsibilities
Maximise Profit
- Play an active role in weekly reviews of sales, operations, and digital performance to:
- Identify priorities and guideright actions
- Strengthen availability and cost controls with robust processes
- Cultivate a "sell a £, save a £" mindset to boost sales and profit
- Adhere to and exceed all agreed KPIs to drive consistent results
Engage, Develop & Retain Great People
- Support the Store Manager in Talking Shop – ensuring effective communication and representation
- Enhance team engagement by:
- Leading with open communication, appreciation, and respect
- Creating an inclusive culture where every team member can thrive
- Proactively develop talent through:
- On-the-job coaching
- Internal resources and external development opportunities
- Manage performance effectively with structured processes and continuous conversations
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Doing The Right Processes And Doing Them Right
- Perform daily store walks, focusing on the customer experience and addressing areas for improvement
- Set the standard for service – both in-store and at the doorstep – ensuring it’s the best place to shop
- Uphold all cash handling and security policies, embedding them fully in the team’s operations
- Champion the One Best Way digital service excellence, empowering the team to implement best practices
- Maintain legal compliance across all areas to mitigate business risks
- Ensure strict adherence to health and safety policies, protecting teams and customers
Leadership
- Lead by example: Challenge the team to perform and deliver exceptional service
- Be approachable, respectful, and customer-centred – with colleagues and shoppers alike
- Foster a culture of teamwork, efficiency, and waste reduction
- Showcare for the business and its people
- Step in seamlessly for the Store Manager when absent, taking full responsibility for operations, teams, and customers
- Communicate effectively:
- Hold regular discussions and actively listen to understand
- Plan ahead by setting priorities and tackling key tasks efficiently
- Empower the team:
- Set the right pace through hands-on involvement
- Solve challenges with decisive leadership
- Ask insightful questions to drive performance and personal growth
- Delegateto colleagues at the right time for maximum impact
- Motivate the team to sustain high operational standards
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Required Skills & Experience
- Proven success in a retail management role
- Leadership and team management experience, with a track record of driving engagement and performance
- Exceptional communication and interpersonal skills to engage all team members
- Costomised to a fast-paced environment, with strong ability to prioritise tasks effectively
- Sharp customer focus and a passion for delivering outstanding service
- Strong problem-solving and decision-making skills under pressure
- Flexibility to assist across multiple stores as needed
What We Offer
Workplace Perks & Benefits
- 15% discount in all Iceland and The Food Warehouse stores
- 33 days holiday (including Bank Holidays)
- Christmas vouchers, growing with service length
- Refer a Friend scheme
- Christmas saving schemes
- Long service awards
- Opportunity to join our healthcare plan
Support & Growth
- Grocery Aid: Free, confidential support for financial, emotional, and practical needs
- Clear career pathways, with paths for development and progression
- A supportive, inclusive environment where everyone’s potential thrives
Your next step? Apply now to join our team and begin your Iceland story!
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Skills
Retail Management
Leadership
Team Management
Communication
Interpersonal Skills
Customer Focus
Problem Solving
Decision Making
Flexibility
Coaching
Engagement
Operational Standards
Health and Safety
Digital Service
Performance Management