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Deputy Manager
Deputy General Manager – Flagship Store Opportunity
Ready to step up and experience what it’s like to run a flagship store—while still being supported as you grow?
At Boots, becoming a Deputy General Manager is a career-defining step. This role gives you the opportunity to lead at scale in one of our busiest and most exciting stores, outliers in bringing new products, services, and innovations to life.
About the Role
You’ll be at the heart of it all, shaping the daily operations of a flagship store. Using data, intuition, and experience, you’ll set clear direction, track performance, and ensure teams deliver the brilliant customer and patient experience Boots is known for.
This is a hands-on, dynamic role—expect to spend much of your time on the shop floor, engaging with retail, pharmacy, and operations. You’ll enforce safety and compliance standards, foster a culture of continuous improvement, and develop Assistant Managers into confident leaders.
You’ll work closely with the General Manager—based full-time on-site—celebrating a true partnership. Together, you’ll shape store performance, make data-driven decisions, and gain firsthand leadership insights. Additionally, you’ll collaborate with regional teams, building your own leadership capabilities while creating opportunities for future progression.
Ideal candidates are Store Managers looking for a bigger challenge or experienced Assistant Managers ready to step into a senior operational role.
What You’ll Be Doing
Core Responsibilities
- Partner with the General Manager to drive store performance and operational excellence
- Own daily performance, reviewing results, spotting gaps, and taking action to improve
- Lead morning huddles to align teams with clear direction and focus
- Use data and insights to track trends, respond quickly, and maintain store performance across retail, pharmacy, and operations
- Coach and develop Assistant Managers, helping them lead confidently and understand the bigger picture
- Stay visible on the shop floor, ensuring operational, safety, and compliance standards are met
- Work with regional teams and senior stakeholders, including hosting leadership visits
- Launch new products, services, and initiatives to enhance the customer experience
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What You’ll Need
Essential Criteria
- Current Store Manager or experienced Assistant Manager
- Strong understanding of retail operations, preferably across multiple areas (retail, pharmacy, operations)
- Ability to drive performance and execute strategy effectively
- Excellent customer service skills, with a passion for patient-centred care
- Confidence in fast-paced decision-making and adaptability
- A people-first mindset, with leadership skills to coach and develop others
- Resilience—this role demands creativity and quick responses
- Curiosity and drive to learn, ask questions, and improve
Desirable (Bonus)
- Experience in a flagship or high-volume store
- Knowledge of both retail and pharmacy operations
- Proven ability to spot potential in others and foster leadership growth
- Comfort using data-driven insights to inform decisions
Your Future at Boots
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Your career at Boots can be as ambitious as you are.
- Natural progression into Store Manager (in large destinations) or General Manager/Area Manager roles
- Opportunities beyond stores: Commercial, HR, Buying, Strategy, Finance, or Supply Chain
- Our Nottingham Support Office offers cross-functional roles including Marketing, Training, and wellbeing
Rewards & Benefits
Boots invests in our employees with a competitive benefits package:
- Boots Retirement Savings Plan
- Generous discounts across Boots and partner brands
- Discretionary annual bonus
- Enhanced parental leave (maternity, paternity, adoption) with gifts for expecting/new parents
- Flexible benefits (holiday buy, gym discounts, life assurance, etc.)
- 24/7 health & wellbeing support via TELUS Health
Explore more at http://boots.jobs/rewards (eligibility may apply).
About Us
At Boots, our mission is to make every employee feel valued, supported, and included. A diverse, inclusive workplace is where excellent patient and colleague care thrives.
Next Steps
If you’re interested, our team will review your application and let you know the next steps. We discuss flexible working arrangements for full-time roles, including part-time and job share options.
Pre-Employment Checks: Successful candidates will need to complete a DBS (UK) / PVG (Scotland) / Access NI (NI) check post-offer.
As a Ban the Box employer, we consider all candidates on merit, including those with convictions.
Great to hear from you—be brilliant with Boots.
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