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Store Team Lead.position at Moss (Truro)
📍 About Us: 39 Hours
Our vision is to be admired for our craft, experience, and sustainability—desired by our customers and loved by our people.
Moss is more than a menswear brand—we’re about ‘Styling individuals for moments that matter’. We don’t just serve men for their big day; we serve everyone, every day. From one-off hires to elevating daily wardrobes or crafting bespoke pieces, our 170+ years of tailoring expertise empowers individuals through considered, enduring clothing.
Our shared values drive us forward:
- Trust your colleagues
- Creativity to inspire approach
- Collaboration for growth
- Agility for success
These values strengthen our culture and shape Moss’s impact.
🎯 Purpose of the Role
As Store Team Lead, you’ll be an influential support to the Store Manager, driving store performance through customer-centric leadership. You must:
- Lead all operational and people aspects to create a high-performing team
- Embed Moss’s brand as a player in customer service and operational expertise
- Leverage retail management expertise, blending people skills with operational excellence for commercial growth
🔹 Key Responsibilities
🏆 Customer Experience & Sales Leadership
- Champion an exceptional in-store experience, placing the customer at the center of everything.
- Actively inviting, listening and providing confident, bespoke advice.
- Representing the Moss Service Essentials to the staff team.
- Interacting professionally and passionately to elevate sales.
- Collaborate with the Store Manager to achieve 1 transaction per customer per hour— PDO for high productivity.
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🌟 Team Development & Performance
- Lead and develop the team through coaching and feedback, prioritizing personal growth and KPI alignment.
- Foster a high-performance culture by recognizing and rewarding excellence.
📈 Data-Driven Decision Making
- Utilize sales and customer data to guide interactions, improving satisfaction and commercial outcomes.
📊 Operational Review & Management
- Actively participate in management reviews, contributing to and implementing commercial and operational plans.
👥 Recruitment & People Lifecycle
- Support recruitment, onboarding, relations, and absence management, working alongside the PeopleTeam.
- Drive the recruitment of Sales Associates and collaborate on hiring Team Leaders.
🚀 Seasonal Leadership & Stock Management
- Oversee seasonal cycles to align with market demands, ensuring operational responsiveness.
- Manage deliveries and stock handling efficiently, adhering to stock control procedures to minimize loss and discrepancies.
🛍️ Visual Merchandising
- Ensure the highest standards in brand-aligned visual displays, focusing on sartorial and commercial appeal to drive customer experiences.
🎧 What You’ll Need to Thrive
🛍️ Technical Skills
- Strong background in retail operations and customer service, with knowledge of global fashion trends and inclusive tailoring.
- Proficiency in data-driven analysis—using insights from sales to improve customer journeys and operational efficiency.
- Expertise designing diverse visual displays that align with Moss’s brand identity.
- Familiarity with retail growth strategies.
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✨ About You (Essential Traits)
- Embodies Moss’s aesthetic in personal style and professional demeanor.
- Driven by continuous self-improvement, efficiency, and adaptability.
- Possesses emotional intelligence to coach, inspire and build trust.
- Exhibits strong communication and relationship management.
- Core values align with Moss—live them daily in interactions.
🤝 Rewards & Benefits
- Employee Discount: 70% off across all our stores.
- Team Reward Pay Scheme: Up to 15% of monthly salary as a bonus.
- Referral Bonus: £500 for successful Manager referrals.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Eco-friendly transportation incentives.
- Discounted Gym Membership: With PureGym.
- Life Insurance: For peace of mind.
- Ongoing Development: Tailored training for career growth.
- Moss Learning: Personalized online learning platform.
- Employee Hub: Access to benefits, recognition, wellbeing, and updates.
- New Baby Gift: Support for life milestones.
⚠️ Important Notes
Moss does not sponsor visas. Applicants must have UK work authorization (no visa sponsorship for current or future roles).
Learn more about life at Moss: Search #LifeatMoss or TailorYourCareer.
Career Advancement @ Moss 🚀
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