Deputy Manager (Care)

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role, you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Lead The Strategic Development Of Services

• Deliver clearly defined outcomes and meet targets in line with commissioned contracts.
• Contribute to the delivery of Riverside’s Corporate Plan, ensuring corporate objectives are delivered in your area.
• Model and adapt services appropriately to meet changing customer demand and needs.
• Build positive relationships with all key stakeholders to promote and position Riverside as the preferred provider in the area – ensuring representation at strategic groups and networking events.
• Take responsibility for the development of new and existing services, by working with the Business Development to ensure the improvement and growth of our services.
• Build effective partnerships across The Riverside Group, participating in wider initiatives.

Finance And Performance

• Be accountable for setting, communicating, monitoring, and delivering the budget for your area.
• Manage and take overall responsibility for your area’s operational performance, ensuring targets are met, including rental income, and housing management.

Leading a Team

• Lead a team of managers and create a safe environment where colleagues can talk openly and honestly.
• Clearly communicate expectations and performance targets for each service.
• Hold regular ‘one-to-one’ sessions with your direct reports to reflect on achievements, performance, and support individual personal wellbeing.
• Undertake six-monthly performance reviews to support and guide colleagues.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Recruit great people, identify succession opportunities, and develop colleagues to ensure they reach their full potential.
• Ensure the services are effectively resourced and planned to deliver a colleague rota that covers all shifts effectively.
• Devise and deliver a comprehensive induction and continuous development plan for your team.
• Lead your team to provide a person-centred service for customers, ensuring they are at the heart of everything you do.
• Embrace reflective practice techniques so that your team can learn from their experiences.
• Recognise, praise, and acknowledge achievements of your colleagues and team.

Leading a Service

• Ensure customers and colleagues are safe by following Riverside’s Policy and Procedure framework at all times e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling.
• Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication, and co-production.
• Make sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate, and strengths-based.
• Produce reports, financial information, and other written documentation to support contract development and delivery, as required.
• Take overall responsibility for the housing management service within your area, working with Asset and Compliance colleagues to ensure properties are safe and that voids and repairs are managed effectively.
• Take responsibility for the monitoring and resolution of complaints.
• Develop and maintain dynamic risk assessment and management procedures to mitigate all risks arising.
• Implement and deliver a service review process to ensure continuous improvement.

Other Duties

• You will be required to deputise for other senior managers and be part of a regional “on-call” rota.
• You will be required to travel to different properties within the defined area as and when required.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions, and reflective practice sessions.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential

Knowledge, Skills, and Experience

• Experience of managing a service for the required customers group (supported accommodation services).
• Experience of communicating objectives and managing performance targets to achieve the desired expectations.
• Ability to identify, plan, and prioritise tasks effectively.
• Two years’ experience in a leadership or manager role.
• Be an effective team leader with strong values-based ethos - caring, empathic, supportive, flexible, and a resilient can-do attitude.
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements.
• Have conflict resolution skills and be confident and consistent when making decisions.
• Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services.
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Desirable

• Experience of managing and developing a team with a geographical spread.
• Financial experience or previous budgetary responsibility.
• Previous experience of contract management.
• Recognised formal care, support, or housing qualification.