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Deputy Manager
Deputy Manager – Join Our Growing Business
As one of the Best Big Companies to Work For, we pride ourselves on loving our customers and supporting our teams. Success is driven by our people, and we are seeking a committed and passionate Deputy Manager to join our expanding organisation.
About the Role
As Deputy Manager, you will collaborate closely with the Store Manager to:
- Maximise store profits
- Lead operational excellence
- Deliver seamless service
- Drive success across all store functions
Key Responsibilities
Maximise Profit
- Actively contribute to overall store performance by reviewing sales, operations, and digital metrics weekly to identify growth opportunities.
- Focus on stock availability and cost control through well-defined processes.
- Cultivate a "sell a £, save a £" mindset to boost sales and profitability.
- Ensure all agreed KPIs are met.
Engage, Develop & Retain Great People
- Support the Store Manager in Talking Shop initiatives.
- Foster open communication and respect to enhance team engagement.
- Promote an inclusive culture where every team member can thrive.
- Proactively develop the team through training, coaching, and upskilling.
- Manage performance effectively using continuous feedback.
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Ensure Best Practices Are Followed
- Conduct daily store walks to maintain high customer-facing standards.
- Role-model exemplary service, in-store and at the doorstep.
- Enforce cash handling and security policies.
- Implement "One Best Way" digital processes for operational excellence.
- Maintain legal compliance and health & safety standards rigorously.
Leadership & Accountability
- Set the tone for team performance through actionable leadership.
- Be approachable, respectful, and solution-focused for both customers and colleagues.
- Take full ownership of store operations in the Store Manager’s absence.
- Communicate effectively, listening to and facilitating team growth.
- Planning and prioritisation to ensure smooth day-to-day operations.
- Coach and delegate with clarity, empowering the team to excel.
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Required Skills & Experience
- Proven experience in retail management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to thrive in a fast-paced environment
- Customer focus with a passion for going above and beyond
- Robust problem-solving and decision-making
- Flexibility to support multi-store operations as needed
What We Offer
- 15% discount across all Iceland and The Food Warehouse stores
- 33 days holiday (including Bank Holidays)
- Christmas vouchers (that increase with tenure)
- Refer a Friend scheme
- Christmas savings schemes
- Long service awards
- Option to join a group healthcare plan
- Grocery Aid for confidential financial, emotional, and practical support
- Clear career pathways with opportunities for progress
- A supportive, inclusive work environment
Apply now and join our team to begin your Iceland journey!
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