KT Healthcare
Deputy Operations Lead - Neurodevelopment
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Deputy Operations Lead - Neurodevelopment
Deputy Operations Lead – Autism Diagnostic Service
Location: Chichester (office-based, 5 days per week)
We welcome applications from candidates living within a reliable commuting distance of the office.
About KT Healthcare
KT Healthcare is a family-owned private healthcare provider specialising in neurodevelopmental, brain injury and therapeutic services. We work with GPs, NHS ICBs, Local Authorities and private sector partners to deliver accessible, person-centred care.
Due to continued growth within our Autism Diagnostic Service, we are seeking an experienced Deputy Operations Lead to support operational delivery, team leadership and service improvement.
About the Role
Working closely with the Operations Lead, you will support the day-to-day management of the Autism Diagnostic Service, ensuring efficient, compliant and high-quality service delivery.
You will:
- Lead Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators.
- Oversee operational performance, support workforce planning, and contribute to continuous improvement initiatives.
This role is ideal for a proactive operational leader who enjoys problem-solving, developing people, and driving service excellence in a fast-paced healthcare environment.
Key Responsibilities
Operational Management
- Support day-to-day delivery of the Autism Diagnostic Service.
- Assist with appointment scheduling, workforce planning, and service coordination.
- Monitor operational performance to support achievement of service targets.
- Identify and implement process improvements and efficiencies.
- Support the introduction of new systems and ways of working.
- Provide operational cover during the Operations Lead’s absence.
Team Leadership
- Provide day-to-day leadership and support to operational teams.
- Conduct supervision meetings, one-to-ones, and appraisals.
- Support recruitment, onboarding, training, and development.
- Promote a positive, collaborative, and accountable culture.
- Assist with workload management and resource allocation.
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Patient Experience & Communication
- Support effective coordination of patient pathways and operational processes.
- Act as an escalation point for patient, clinician, and operational queries.
- Assist with complaint investigation and resolution.
- Maintain strong communication between operational teams, clinicians, and senior leaders.
Governance & Compliance
- Support safeguarding, GDPR, and information governance requirements.
- Maintain accurate operational records and data management practices.
- Assist with incident reporting, audits, and quality improvement initiatives.
- Identify operational risks and support mitigation plans.
Data & Reporting
- Support collection, analysis, and reporting of operational data.
- Monitor KPIs and identify trends for improvement opportunities.
- Assist with workforce, referral, and performance reporting.
- Contribute to data-driven decision-making and service development.
Requirements
About You
You will be an organised and confident operational professional with experience leading teams in a fast-paced environment. Essential qualities include:
- Excellent communication skills and strong attention to detail.
- Ability to manage competing priorities while maintaining a professional, solutions-focused approach.
- Passion for delivering high-quality services and developing people.
- Commitment to fostering a positive workplace culture.
Essential Qualifications & Experience
- Experience in a supervisory, team leader, or management role.
- Experience working in a fast-paced operational environment.
- Strong organisational and workload management skills.
- Excellent communication and interpersonal skills.
- Experience supporting or managing team performance.
- Strong analytical and problem-solving abilities.
- Proficiency in interpreting data and identifying trends.
- Proficiency in Microsoft Office and business systems.
- Understanding of confidentiality, safeguarding, and professional standards.
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Desirable Experience
- Experience within healthcare, clinical services, or another regulated environment.
- Experience managing operational teams.
- Knowledge of GDPR and information governance requirements.
- Experience producing operational reports and performance data.
- Experience supporting service improvement or change initiatives.
- Understanding of autism diagnostic pathways or healthcare service delivery.
Why Join KT Healthcare?
KT Healthcare is a values-driven, founder-led organisation committed to improving lives through accessible, high-quality healthcare services. Our focus on accountability, collaboration, and care sets us apart as a growing family-run business.
- Leadership remains closely involved, ensuring employees can make meaningful contributions and professional development opportunities.
- Our dynamic environment offers the chance to make a true impact in healthcare.
Benefits
- Competitive salary (dependent on experience).
- 28 days’ annual leave plus bank holidays.
- Employee Assistance Programme.
- Private Medical Insurance (following successful completion of probation).
- Company Sick Pay.
- Contributory Pension Scheme.
- Training and development opportunities.
- Additional festive leave at Christmas.
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