Aptia Group
Deputy Operations Manager
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Aptia – Deputy Operations Manager – Pensions, Health & Insurance
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We combine cutting-edge technology and deep industry expertise to help organisations navigate financial landscapes with clarity and confidence.
With offices in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and foster peace of mind.
Our success is built on a foundation of innovation, accessibility, and client-centric relationships. Fuelled by both strong investment and a commitment to our people, we’re continuing to grow.
Our Values
Specialist. Responsive. Thoughtful. With these values at our core, our team continuously exceeds expectations, adapts to change, and cultivates lasting client relationships.
The Role
Deputy Operations Manager – Pensions Administration
As a Deputy Operations Manager, you’ll play a key leadership role in ensuring high-quality service delivery, supporting an entire ringfenced team within a fast-paced and dynamic environment.
Reporting directly to the Operations Manager, you’ll oversee daily workflows, quality control, and operational excellence while driving process improvements and fostering team development.
Key Responsibilities:
- Work Allocation & Standard Compliance
- Ensure efficient work allocation while maintaining process adherence.
- Drive continuous operational improvements to boost team efficiency and client profitability.
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Issue Resolution & Coordination
- Manage and escalate work errors, complaints, and recurring issues with the Operations Manager.
- Facilitate timely resolution and service enhancement in alignment with scheme rules and client expectations.
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Technical & Compliance Expertise
- Stay updated on UK pensions legislation, scheme changes, and administrative best practices.
- Conduct quality control reviews for scheme-only events and trustee/administration communications.
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Financial & Revenue Optimization
- Identify additional revenue opportunities to ensure accurate billing under contractual agreements.
- Coach clients on budgetary allocations and contribute to contract/fee reviews for profit optimization.
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Team Leadership & Development
- Coach junior colleagues to take ownership of service delivery and cultivate a high-performing team.
- Conduct performance reviews, support training needs, and address fluctuating workload demands.
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Client Management & Reporting
- Oversee Client Stewardship Reports and process scheme events in line with requirements.
- Present periodic updates to Trustees and Administrators as needed.
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Process & Project Support
- Lead root-cause analysis for recurring operational issues and advocate for sustainable improvements.
- Collaborate on strategy implementation and solution design, offering direction on complex ad-hoc projects.
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Audit & Compliance
- Ensure adherence to internal and external audit requirements, including timely completion of actions and system controls.
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- Business Growth Contributions
- Develop client relationships, drive operational aspects of projects, and potentially support in new business pitches.
Requirements
Key Qualifications
✔ Client & Trustee Liaison
- Proven ability to build and maintain internal and external relationships.
✔ Technical Pensions Expertise
- Strong precision in pensions calculations and in-depth knowledge of:
- UK pensions legislation, scheme types, and member calculation processes.
- Client-specific obligations, including budgeting and fee management.
✔ Root-Cause & Process Improvement Mindset
- Experience in supporting change implementation, process analysis, and profitability management.
✔ Analytical & Collaborative Strengths
- Exceptional communication, problem-solving (fiscal, technical, or administrative), and ability to work across teams.
Why Apply?
Aptia stands for equity, diversity, and inclusion. We strive to foster a workplace where all colleagues can thrive free of discrimination.
We’re an equal opportunity employer, committed to attracting talent regardless of age, background, disability, ethnicity, parental status, political affiliation, sex, or sexual orientation. If you need any reasonable adjustments to support your application, please get in touch.
With a clear vision for growth and a culture rooted in expertise and collaboration, join us in reshaping the future of employee benefits and pensions administration for over six million individuals worldwide.
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