Dorothy House
Deputy Shop Manager
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Deputy Shop Manager
£12.71 per hour + annual bonus scheme
Part-time, 22.5 hours per week (3 days, with some weekend work) Location: Corsham – including warehouse and high street retail
About the Role
Looking for a role with purpose and leadership opportunities? At Dorothy House Hospice Care, every sale in our charity shops helps fund compassionate, specialist care for people with life-limiting illnesses and their families.
As Deputy Shop Manager, you’ll work alongside the Shop Manager to support the day-to-day operations of our busy charity shop. You’ll create an inviting environment for customers, donors, and volunteers—a role that values your commitment, positivity, and willingness to grow.
We provide full training, tools, and support to help you succeed. No retail or charity experience is needed—just the passion for impactful work and a proactive mindset.
Responsibilities
- Assist the Shop Manager in running the shop efficiently and ensuring a warm, welcoming experience for customers and donors
- Act as a customer champion, using initiative to continuously improve the retail experience
- Maintain high standards across the shop floor and backstage areas, while supporting volunteers to ensure every visitor has a positive experience
- Engage, support, and motivate our volunteer team, fostering confidence and a positive working environment
- Train and mentor volunteers on tasks such as:
- Preparing stock for sale
- Providing excellent customer service
- Maintaining cleanliness and presentation standards
- Sort, price, and present donated stock to create an attractive shopping environment
- Deputy for the Shop Manager when required, ensuring smooth and safe operation of the shop
- Assist with recruitment and onboarding of new volunteers
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Benefits
Our retail team is exceptionally supportive, offering:
- Discretionary annual bonus scheme for all staff
- 23 days’ annual leave (increasing with tenure) + ability to buy/sell up to 5 extra days
- Comprehensive training and development to support career growth
- Pension plan with life assurance
- Colleague discount across all 30 retail stores
- 45p per mile for work-related travel
- Mindful Employer Plus Charter, granting access to confidential, impartial support services
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Physical Requirements & Qualities
This role is physically demanding, requiring:
- Lifting and moving stock
- Extended periods on your feet
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Essential Requirements:
- Strong maths and English skills
- Excellent teamwork and strong people skills
- Exceptional prioritisation and organisational abilities
- Customer-focused with a positive, energetic approach
Desirable but Not Required:
- Previous experience in retail or charity shops
- Leadership or supervisory experience
- Full UK driving licence with access to a vehicle
Apply now! Please note vacancies close early once sufficient applications are received. Submit your application as soon as possible to be considered.
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