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Deputy Store Manager
Deputy Store Manager – Join Our Leadership Team at Starbucks
Be part of Starbucks: coffee, community, connections and career growth.
We’re seeking experienced leaders to join the Starbucks team as Deputy Store Managers—help shape the future of our brand alongside our store managers and partners. Your vision and passion will be central to what we do.
About the Role
As a Deputy Store Manager, you’ll partner with the store manager to co-lead operations, drive commercial performance, and build a high-performing team. You’ll take ownership of key business areas—including training, compliance, and people management—and step into full operational leadership when required.
This is a dynamic role. No two days are the same, and you’ll be setting the standard for service, passion and success every shift.
A typical day could involve:
- Co-leading store teams to meet financial targets, customer satisfaction scores, and operational excellence frameworks
- Taking responsibility for business critical functions such as:
- Compliance (health & safety, food safety, security)
- Labour management
- Local marketing & promotions
- Partner training development (ensuring training completion & ongoing success)
- Partnering with leadership to establish clear roles, objectives and performance accountability
- Forecasting staffing needs and driving recruitment to meet store capacity and growth targets
- Leading performance growth when acting in-manager role (full accountability for staff, customer experience and operational execution)
- Closing gaps through Shop Action Plans & monitoring KPIs & data trends
- Cost control and sustainability initiatives including waste reduction planning
Working hours will include varied shifts—morning, evening, weekends, nights and holidays—reflecting our 24/7 customer-focused store environment.
Responsibilities
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You’ll bring focus, energy and strategy to your store by:
- ** Exemplifying and championing the Starbucks Mission, Values, and Ladder of Service**
- Translating Key Performance Indicators (KPIs) into actionable commercial priorities
- Balancing people, operational and financial targets to deliver strong bottom-line results
- Coaching and developing partners through mentorship and training, seeing partnership as a key driver for business success
- Ensuring brand consistency and compliance through rigorous standards auditing and due diligence
- Representing our business locally and regionally, building strategic partnerships
- Acting responsibly with financial and commercial accountability
- Pioneering continuous improvement programs across the business
Requirements & Ideal Profile
We’re looking for dynamic retail/hospitality leaders with:
- Proven team leadership experience in a fast-paced, customer-driven environment
- Sound operational and commercial acumen—able to leverage metrics to drive insights and performance
- Strong interpersonal skills—knowing how to balance wellbeing, efficiency and productivity
- Hands-on potential—prepared to roll up your sleeves and lead with hands-on customer service
- Passion for service excellence—passionate about delivering the Starbucks experience for customers
- Growth mindset—comfortable taking accountability and responsibility to level-up your leadership development
- Team player mindset—能团队协作，与同事保持良好的合作关系
Benefits
Join Starbucks, and you’ll benefit from:
✔ Competitive salary + Store Bonus Program ✔ 28 days holiday (including Bank Holidays) ✔ Build-your-own equity— estudo tips（Coffee Stock Options for all partners） ✔ Exclusive partner rewards:
- Free drinks + one item of food daily while on shift
- Free bag of coffee weekly
- 30% partner discount on meals, beverages and Starbucks brand products ✔ Access to discounts with Top partnersurfing, including:
- Mobile phones
- Gym memberships
- Sports tickets
- Hotels and entertainment
- Locally and nationally through Perks@Work ✔ Personal success support:
- Training and development—access to our in-store accelerator, Starbucks Global Academy, and coffee expert certifications
- Life insurance and critical illness options
- Stress-free home supply with:
- Home Sweet Loan (interest-free advance for new leases)
- Partner Connect 24/7 Employee Assistance Programme for you and your loved ones ✔ Committed not only to growth but also celebration:
- Recognition schemes including long-serving awards and special cash incentives
- Adopt a refugee programme support & social sector charity match grants ✔ Ascend from within—wide opportunities to advance across stores and support functions ✔ Growth culture—at Starbucks, your leadership journey is exciting, inclusive, and limitless
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Our Commitment to Diversity
Starbucks is an equal-opportunity employer. We foster a culture of belonging and welcome talent from all backgrounds: race, religion, sex, nation of origin, age, disability (physical & mental), sexual orientation, marital status, and gender expression. Everyone deserves to belong here.
Career Journey
- CV review
- First-stage interview (focused on your background and values fit)
- Second-stage screening/interview (for deeper job discussion)
- Onboarding with internal training (our immersive programme designed to set you up for success)
Join us—because here, you’re never just “a part of the team.” You’re a leader.
Tag a friend or colleague who might fit! There’s always room at Starbucks for one more perfect partner. ☕✨
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