Eque2
Desk Based Account Manager
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About Eque2
Eque2 is a leading provider of industry-specific cloud software solutions for the construction, contracting and housebuilding sectors. With over 25 years of experience and more than 3,000 customers across the UK and Ireland, we support businesses of all sizes, from growing contractors to large enterprise organisations.
Our software solutions cover the full project lifecycle, including construction accounting, commercial management, estimating, maintenance and housebuilding systems. Our cloud-based solutions span construction accounting, job costing, contract management, estimating, maintenance/service management and construction-specific ERP, integrating seamlessly with platforms such as Sage 50, Sage 200, Sage Intacct and Xero. The portfolio consists of a diverse range of customers, with annual revenues between £1 million and £30 million.
As an employer, Eque2 is proud to foster a supportive, collaborative and forward-thinking culture. We value respect, creativity and personal development, offering opportunities to grow your skills while working on meaningful, industry-leading solutions. Recognised as a Great Place to Work for three consecutive years, we provide a flexible and inclusive environment where people are encouraged to thrive.
Role Overview
We are looking for a driven Desk Based Account Manager to manage and grow a portfolio of SMB customers. You will be responsible for building strong relationships, understanding your customers' businesses, retaining and expanding existing accounts, and identifying opportunities to introduce additional Eque2 solutions where they add value.
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This role would suit someone who is ambitious, resilient, and motivated by achieving outstanding results, with a desire to exceed targets rather than simply meet them. You will be confident engaging with decision-makers, uncovering customer needs, and delivering a service that keeps customers engaged and successful.
Key responsibilities
- Be able to work as a team and work towards a team and individual target.
- Provide weekly forecasting and able to describe in detail sales opportunities in pipeline.
- Be able to create opportunities from outbound calling.
- Work with internal teams such as finance, support, professional services and customer care to answer customer queries quickly.
- Develop relationships with key accounts and create close plans for longer term opportunities.
- Ensure CRM is always kept up to date with customer contact details and interactions.
- Follow up inbound leads in a timely manner and look to maximise those opportunities.
- Understand our competitors and how we compete in the market.
- Maintain a good working knowledge of all Eque2 Evaluate and work with Product team to share any insights from customer feedback.
- Share ideas with the marketing team regarding buying trends for future campaigns.
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Required Experience & Skills
- At least 5 years in an Account Management role
- Experience selling moving customers from on prem solutions to SaaS cloud solutions
- Ability to deal with multiple opportunities at one time – circa 20 to 30
- Articulate and able to create and write good proposals
- Excellent time management and be able to handle multiple queries at once
Advantageous
- Understanding of the construction industry
- Understanding of financial / accounts packages – specifically Sage
- MEDDPIC sales framework
Equal Opportunities Employer
At Eque2, we believe great people can come from all backgrounds and experiences. We are committed to creating a workplace where everyone feels welcome, supported, and able to be themselves. We encourage applications from all suitably qualified candidates and are proud to be an equal opportunities employer.
We'd Love to Hear From You
If you're passionate about building strong customer relationships, delivering great service, and making a real impact, we'd love to hear from you. Apply today and find out what a career at Eque2 could look like for you.
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