BT Group
Desk Sales Professional - Renewals
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Job Title: Desk Sales Professional - Renewals
Req ID: 60770
Job Function: Sales and Commercial
Posting Start Date: 15/07/2026
Posting End Date:
Division: UK Business
Job Location: GBR-Birmingham-Three Snowhill, GBR-Manchester-New Bailey
Advertised Salary: Competitive
About The Role
As a Desk Sales Professional, you will play a key role in supporting revenue growth and customer retention across BT’s Mid-Market customer base. Working closely with Account Managers, you will focus on re-signing existing customers, developing pipeline and identifying incremental sales opportunities across BT’s connectivity and specialist portfolio.
This is a desk-based, hybrid role, partnering with internal stakeholders to deliver high-quality sales outcomes, maximise commercial value, and ensure a strong customer experience throughout the sales lifecycle.
What You’ll Be Doing
- Supporting Account Managers to re-sign and retain an existing Mid-Market customer base, primarily across networking and IP connectivity services.
- Building and progressing a qualified sales pipeline, contributing to accurate forecasting and achievement of revenue and re-sign targets.
- Identifying opportunities to add value through service attachment, upgrades and wider BT portfolio solutions (e.g. networking, voice, mobile and IT).
- Working collaboratively with Account Managers to develop and deliver effective sales plans for customers.
- Managing the sales process end-to-end for assigned opportunities, ensuring commercial viability and margin optimisation.
- Engaging with internal finance, pricing and specialist teams to support deal development and commercial decision-making.
- Using CRM and sales tools to maintain accurate customer data, pipeline visibility and performance reporting.
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Essential Skills / Experience
- Proven experience in a B2B sales environment, ideally in a desk-based or inside sales role.
- Demonstrable track record of delivering against sales and/or retention targets.
- Commercial awareness, including pipeline management and forecasting.
- Ability to build effective working relationships with internal stakeholders and customers.
- Organisational skills, with the ability to manage multiple priorities across a large customer base.
Desirable Skills / Experience
- Experience in customer retention, renewals or customer success roles.
- Exposure to telecoms, connectivity, networking or IP-based solutions in a sales context.
- Understanding of Mid-Market or SME customer environments.
- Experience working alongside Account Managers or within a matrix sales organisation.
- Familiarity with BT products, processes or ways of working.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 50% on target bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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