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Deskside Support
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Job Title: Deskside Support (5x a week on site)
Location: London Or Edinburgh 5x a week
Salary/Rate: £148 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35
Company Introduction
We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.
What you will be doing:
- Provide on-site desktop support for end users
- Deliver desk-side support during business hours
- Take end-to-end ownership of incidents and service requests to ensure timely resolution.
- Coordinate with cross-functional IT teams for issue resolution
- Support user onboarding, including device setup and account provisioning
- Manage incidents and service requests using ITSM tools (e.g., ServiceNow)
- Ensure accurate ticket logging, categorisation, and resolution tracking
- Adhere to SLAs and follow ITIL-based processes
- Prioritise and resolve issues based on business impact
- Install, configure, and troubleshoot Windows laptops and desktops
- Support multi-monitor setups and peripheral devices
- Troubleshoot hardware, software, and network connectivity issues.
- Provide support for collaboration tools (e.g., Microsoft 365, Teams)
- Support mobile devices and remote access solutions
- Provide support for VDI/Citrix or virtual desktop environments
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User & Stakeholder Support:
- Communicate effectively with end users and provide timely updates on issues.
- Maintain a high level of customer service and user satisfaction
- Handle high-priority incidents in a professional and calm manner
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Required Skills & Experience
- Several years of experience in IT Desktop Support or End-User Support
- Experience working in a fast-paced, user-focused environment
Technical Skills:
- Strong knowledge of Windows OS and desktop support
- Experience with hardware troubleshooting and device setup
- Familiarity with Active Directory, VPN, and networking basics
- Experience with VDI/Citrix environments is a plus
Tools & Processes:
- Experience with ITSM tools (ServiceNow).
- Understanding of SLA-driven support and ITIL processes
Soft Skills:
- Strong communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to work under pressure and manage priorities.
- High level of ownership, attention to detail, and accountability
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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