ICT Services

Deskside Support

Belfast
Posted 19 days ago

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Deskside Support

ICT Services is currently seeking a Deskside Support Engineer in Northern Ireland. This is a full-time position working onsite with our customer.

Responsibilities: Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner. Assist with installations, upgrades, and configurations of hardware and software. Collaborate with remote teams to escalate more complex issues when necessary. Maintain accurate records of all incidents and support requests via the ticketing system. Ensure high levels of customer service and satisfaction at all times.

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Requirements: Minimum of 3 years of experience in a Level 1 IT support or helpdesk role. Strong troubleshooting skills in hardware, software, and network environments. Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage time effectively and prioritize tasks in a fast-paced environment.

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Skills

Technical Support
Troubleshooting
Hardware
Software
Network
Windows Operating Systems
Microsoft Office Suite
Customer Service
Interpersonal Skills
Time Management