iO Associates
Deskside Support Analyst
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Deskside IT Support Analyst
Oxford (4 days onsite per week with occasional travel to Bath)
Permanent
Up to £37,500 per annum DOE
A Deskside IT Support Analyst is required to join a well-established, technology-led professional services organisation with an excellent reputation for its collaborative culture and investment in employee development. This is a fantastic opportunity to provide hands-on IT support to office-based users, acting as the face of IT while delivering a first-class customer experience in a fast-paced professional environment.
Working alongside the Service Desk and Infrastructure teams, you'll:
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- Resolve hardware, software, Windows 11, and network issues
- Manage incidents and service requests
- Support system deployments and IT projects
- Contribute to continual service improvement
You'll also liaise with senior stakeholders, ensuring issues are resolved efficiently while maintaining high service standards.
What we're looking for:
- Previous experience in a Deskside Support, Desktop Support, or IT Support role.
- Strong troubleshooting skills across Windows 11, laptops, hardware, software, and networking.
- Experience managing incidents and service requests within an ITIL or SLA-driven environment.
- Excellent communication and customer service skills, with confidence supporting senior stakeholders face-to-face.
- A proactive, organised approach with the ability to work independently and as part of a wider IT team.
- Experience within a professional services environment (legal, financial, or similar) would be advantageous but isn't essential.
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This is an excellent opportunity to join a people-focused organisation that offers a supportive team environment, genuine career progression, and the chance to make a real impact by delivering high-quality IT support across the business.
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