Stefanini EMEA
Deskside Technician
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Job Description
Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face-to-face, as well as acting as a point of escalation with third-party resolver groups for problems that you can't resolve.
Responsibilities
- Provide support that consistently meets or exceeds customer expectations
- Identify, analyze, and repair product failures. Order and replace parts as needed
- Support and maintain user account information including rights, security, and systems groups
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
- Provide troubleshooting and problem resolution support for all managed devices
- Coordinate with third-party vendors to resolve hardware and software problems, as required
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite
- Interface with hardware and software vendors for planning and problem resolution
- Interface with manufacturers and third-party vendors for technical assistance
- Execute the installation of PCs, peripherals, and LAN-based equipment
- Move workstations, peripherals, and telecommunications equipment, as required
- Order, receive, and provide all required equipment, materials, and third-party vendor services to implement IMAC's
- Install and set up equipment, cables, outlets, and all other hardware required for implementing IMAC's
- Test completed IMAC's and verify acceptance by the end user
- Document changes to inventory use and configuration
- AV and Conference support with software such as MTR or Cisco rooms
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Job Requirements
Requirements:
- Operational ICT procedures and processes regarding the delivery of contracted services
- ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services
- Familiar with the System Management tools like ServiceNow for ticket handling
- A team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity)
- Approximately 2-3 years of experience in the domain
- Strong ability to address business challenges and opportunities with customer focus
- Analytical thinking skills and creative approach to problem solving
- Excellent communication skills
- A good team member and collaborator
- Fluent in the local language
What We Offer
- Competitive salary and benefits package
- AFB bonus
- Private health scheme including Private Medical, Dental, Optical, and Holiday Travel
- Extra vacation days
- Opportunities to learn and develop: training programs
- Personalized career path within the organization
- Exposure to an international environment as part of a multicultural team spread across Europe
Work Conditions
- Working hours: 40 working hours per week
- Contract type: Permanent
- Working setup (hybrid, on-site, remote): 100% onsite
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's Next
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
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About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
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