Desktop Claims Adjuster

Homeprotect

Our vision is simple: to provide protection to people underserved by the home insurance industry. Since 2002, we’ve combined smart technology with human expertise to safeguard hundreds of thousands of homes across the UK. We aim high, speak openly, and work collaboratively. If you thrive on solving complex problems and want a workplace that fosters meaningful impact and career growth, we’d love to hear from you.

What It’s Like to Work Here

• A dynamic team of insurance specialists, technologists, data scientists, and customer advocates
• Flexibility and autonomy, with believable trust to work how you best perform
• Ranked 29th nationally in the Great Place to Work UK for seven consecutive years
• Small team with big impact—every contribution counts

Role Purpose As a Desktop Claims Adjuster, you’ll report to the Home Claims Team Manager and play a critical role in ensuring timely, fair, and accurate claim resolutions for complex home insurance cases.

Your core responsibility:

• Take full ownership of claims from notification to settlement, delivering end-to-end efficiency and exceptional customer experience.
• Apply a customer-first philosophy, using proactive management, remote scoping, and negotiation to resolve claims effectively.
• Progress from managing lower-authority cases to responsabilitiy up to £100,000 claims.

Key Responsibilities

• Claim Management
  • Handle diverse caseloads from investigation to final resolution, ensuring timely, accurate outcomes.
• Scope & Assess
  • Thoroughly investigate claims, validating damages (including remote scoping), determining reinstatement costs, and consulting specialist contractors when needed.
• Policy & Liability
  • Assess policy coverage to accurately determine indemnity, applying conditions and terms fairly.
  • Balance between customer expectations and institutional risk.
• Decision-Making & Negotiation
  • Make evidence-based decisions within approved guidelines, negotiating settlements with customers, suppliers, and contractors.
  • Safeguard policyholder interests while ensuring fairness and compliance.
• Documentation & Compliance
  • Maintain accurate, auditable records for all decisions and actions.
  • Ensure UK GDPR compliance and adherence to FCA regulator standards.
• Communication & Relationships
  • Present clear, empathetic updates to customers, tutors, and stakeholders.
  • Demonstrate professionalism in sensitive or challenging conversations.
  • Build long-term trust with customers and partners.
• Proactive Problem-Solving
  • Apply analytical skills to assess complex scenarios, identifying cost-efficient repair solutions.