Home Desktop Claims Adjuster

Homeprotect is driven by a mission to provide protection to underserved communities in the home insurance industry. Since 2002, we’ve successfully combined technology and human expertise to safeguard hundreds of thousands of unique homes across the UK—now we’re eager to grow our impact. If you thrive on complex problem-solving, take ownership and work collaboratively in a high-performing team, we’d love you to join us where your work will have a real impact on our customers.

What It’s Like To Work Here

At Homeprotect, our team reflects the diversity of our customers—a blend of insurance specialists, technologists, data scientists and customer advocates—each bringing unique expertise, innovation and ambition to protect the homes and belongings our customers cherish.

We empower our team to work flexibly, balancing professional responsibilities with personal life. You’ll collaborate closely with colleagues, take immediate ownership of tasks and see tangible results from your efforts. We have the pride and recognition of being named a Great Place to Work in the UK for seven consecutive years, with recent placement ranked 29th nationally.

Role Purpose

Reporting to the Home Claims Team Manager, you will work closely with a dedicated team of Claims Handlers to ensure customer claims are managed fairly, efficiently and in alignment with company standards.

As a Desktop Claims Adjuster, you'll be responsible for managing and resolving complex home insurance claims end-to-end, from notification through to final settlement. By independently evaluating claims and making decisions aligned with company philosophies and regulatory standards, you'll drive high-quality customer outcomes and a smooth claims experience.

Key Responsibilities:

• Manage a diverse portfolio of home insurance claims from start to finish, ensuring timely and accurate resolutions
• Conduct thorough claim investigations, gathering evidence and details to assess damage, cause of loss, and validation
• Evaluate policy coverage, applying terms and conditions to determine appropriate indemnity and settlements
• Assess damages and losses, leveraging desk-based scoping, contractor negotiations, or supplier evaluations for accurate reinstatement cost estimates
• Demonstrate expertise in remote scoping to validate contractor estimates and ensure appropriate repair solutions
• Negotiate and secure fair and reasonable settlements with customers, contractors, and suppliers
• Maintain up-to-date claim records, documenting decisions and actions clearly and comprehensively
• Take end-to-end ownership of claims, ensuring operational efficiency, quality, and positive customer outcomes
• Maintain effective communication with all stakeholders throughout the claims lifecycle, providing clarity and frequent updates
• Deliver exceptional customer service, fostering trust, satisfaction, and transparency throughout the claims journey
• Handle progressively more authority-verified claims, eventually managing claims up to £100,000
• Apply a deep understanding of claims scoping and supplier relationships
• Operate autonomously, balancing technical and customer service aspects of the role
• Make well-informed, e Evidence-based claim decisions aligned with company practices and FCA regulations
• Apply expertise in analytical thinking, dispute resolution and problem-solving
• Build strong relationships with customers, suppliers, and internal teams
• Display high emotional intelligence in sensitive or difficult conversations
• Reflect professionalism, empathy, and a relentless customer-first approach in all interactions