Experis
Desktop Engineer
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Workplace Engineer
Salisbury (Onsite)
£38k per annum
Initial 6 Month Assignment
Active SC Clearance Required
Our client is currently searching for a Desktop Engineer to support their team in Salisbury. This role is part of our Experis Consultancy.
Experis Consultancy
A Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
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Job Purpose/The Role:
Reporting to the EUS Lead Group, the role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.
Your role
- Second Line responsibility for resolving Incidents to SLA
- Requests/IMACs completion to SLA
- Escalations - responsibility to be below 2%, per Incident per month
- CSATs for Incidents handled to over 4.5 out of 5 per month
- Pro-active communication with the Service Desk and Level3 Teams
- Undertaking NSR Tasks to agreed timescales
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Your skills and experience
- Working knowledge of Intune and Microsoft Windows 10/11 O/S
- Desktop hardware architecture – predominately desktop and laptops
- Knowledge of SCCM (MECM) and Active Directory - basic administration
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies
- Security - disk encryption using bit locker.
If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance.
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