Department for Work and Pensions (DWP)
Desktop Infrastructure Engineer
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Desktop Infrastructure Engineer
Location
This role may be located in one of the following locations:
- Blackpool
- Manchester
Further details on corporate hub locations available here.
Job Summary
Please note this role requires you to pass Security Check clearance. Further information.
The Desktop Engineering teams are responsible for delivering, supporting, and evolving the Department’s modern endpoint services at scale, supporting over 100,000 Windows 11 devices.
Operating across Live Running and Cloud-First engineering functions, the teams provide end-to-end ownership of desktop services, including operating system and application deployment, configuration, security, and day-to-day operational support.
Working within a cloud-native environment, the teams leverage technologies such as Microsoft Intune, Microsoft Endpoint Management, and Microsoft Defender for Endpoint, alongside supporting platforms including:
- Ivanti Universal Windows Manage (UWM)
- BitLocker
- Citrix
- Virtual Private Network (VPN) integrations
- Zscaler
They are accountable for both maintaining live services and driving continuous improvement through roadmap delivery, evergreen strategies, and adoption of new and emerging capabilities.
This is a fast-paced and evolving area, with a multi-year roadmap focused on:
- Enhancing user experience
- Strengthening security
- Delivering business value
As service owners, the teams are responsible for:
- Architecture and design
- Feature onboarding
- Operational change
- Ensuring endpoint services meet strategic and day-to-day needs
We are seeking Infrastructure Engineers to join us, taking ownership of key End-User Computing (EUC) services, contributing to service innovation, and helping shape the future of desktop engineering within the organisation.
Excellent learning and development opportunities are available, aligned to support your career growth.
Job Description
We are seeking Infrastructure Engineers to join our Desktop Engineering team, supporting both live service operations and design, delivery, and continuous improvement of a modern, secure, and resilient desktop environment.
The role spans two key areas:
Responsibilities
- Managing 3rd line incidents
- Delivering technical changes and deployments to production environments
- Documenting work packages including policies, applications, and bespoke solutions in Model Office and Production
- Acting as a technical escalation point for high-priority desktop issues requiring cross-Digital team collaboration
- Deploying, configuring, and optimising endpoint services in a cloud-native environment. Key technologies:
- Microsoft Intune
- Autopilot
- Microsoft Configuration Manager
- Microsoft Defender for Endpoint
- Entra ID
- Windows 10/11
- Supporting integration of technologies like:
- Zscaler
- Citrix
- Related tooling
You will also work with:
- Windows Server
- BitLocker
- Dynamic Host Configuration Protocol (DHCP)
- Group Policy (GPO)/Configuration policies
- Software distribution (SCCM/Intune)
- SQL Server
- Monitoring tools
- Scripting/reporting solutions (e.g., Kusto Query Language (KQL), Power BI, Power Platform)
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This role is fast-paced and evolves continuously, aiming for:
- A modern, reliable, and secure end-user experience
- Industry best-enhanced practices
On-call options are available. Participation in a rota-based, out-of-hours incident support programme is optional. Full training will be provided.
Person Specification
When providing details in your Employment History and Personal Statement, mention experiences aligned with the Essential Criteria:
- Design experience: Documented experience with High-Level Designs (HLDs), Low-Level Designs (LLDs), and operational documentation for enterprise infrastructure or desktop services.
- Modern endpoint management at scale: Hands-on experience with Microsoft Intune, Windows Autopilot, Windows 10/11, and Microsoft Defender for Endpoint in a large enterprise (10,000+ users).
- Core cloud and identity infrastructure:
- Experience with Azure, Entra ID (Azure AD), Conditional Access, and on-premise Active Directory (DNS, DHCP, GPO). Attached emphasis on large-scale identity management.
- Live service change and support:
- Delivery and support of technical change: assessment, implementation, and post-change validation.
- Incident & problem management.
- Enterprise service delivery: Experience working in large multi-supplier/team environments, with governance and alignment skills.
- Desktop and application management: Software deployment, troubleshooting, and lifecycle management in enterprise settings.
Contact
Job contact:
Name: Richard Hanley Email: Richard.Hanley@dwp.gov.uk
Benefits
- Job Share/Term-time/Flexible Work: Working patterns to support work-life balance (e.g., compressed hours).
- Leave: Annual leave: 25+ days on entry (up to 30 days over time). Public holidays: 9 days.
- Support for Financial Wellbeing:
- Travel discounts (interest-free season ticket loan scheme)
- Cycle-to-work scheme
- Employee discount scheme
- Health and Wellbeing:
- Employee Assistance Programme (special counselling/advice)
- Exercise scheme (HASSRA)
- Family-Friendly Policies, including:
- Maternity leaves beyond standard UK provisions
- Professional development: Funded learning and development opportunities across certificates, coaching, mentoring, and career programs. Examples:
- Industry-qualifications and accreditations (e.g., CCAB, etc.)
- Tailored coaching, one-on-one mentoring, skills-based blueprints.
- Inclusivity: Opportunities to join professional/internal networking groups for equality, diversity, and culture (e.g., Women’s Network, National Race Network, Disability Network THRIVE).
- Hybrid Working (optional): Non-contractual arrangement; typically:
- Minimum 60% office attendance.
- Flexible if impacted by:
- Disability
- Caring responsibilities
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Compensation
- Base Salary: £44,447 – £52,442 per annum.
- Grade Limit: £46,547 (basic).
- Option: Digital Allowance up to £5,895/year available for exceptional candidates.
Payment settled by:
- Original skills/experience-validated interview assessment
- Existing Civil Servants: maintained substantive salary through lateral transfer rules
Additional notes:
- Temporary allowance specifics are discreet and exclude pension.
- Fixed roles auto-grant on meeting essential criteria.
Selection Process
-
Application Stage (Part I, II, III):
-
Personal Details Form (sign-up).
-
Employment History reflecting:
- Work experience
- Skills, accreditations
-
Personal Statement (<750 words), focused on aligning with "Essential Criteria" highlighted in the job description.
-
Artificial Intelligence Note: Generate no fabricated or artificially-cloned submissions; ensure personal authenticity.
-
-
Interview Stage:
- Fee: Mandatory interviews(s) via Microsoft Teams assessing practical application of essential criteria.
Interview window: commences early August 2026.
Important
All personal identifying details (name, contact) will be stripped from submissions. Non-compliance per government guidance or indications of plagiarism may lead to immediate suspension.
Feedback: only provided if you attend interview. Security screening includes criminal checks and UK residency corroboration.
Priority contact:
- Email: [digitalrecruitment.grs@cabinetoffice.gov.uk] (for adjustments)
- Reasonable adjustments: describe prompt adjustments in the "Reasonable Adjustments" application section.
Security Clearance Requirement
- Required: Security clearance.
- Eligibility: Confirmed continuous UK residency for ≥3/5 years, including eligible on-post period:
- Compliance: per Civil Service National Security Vetting guidelines.
Security Detailed debriefing required before appointment.
- Required:
- Security risk assessment clearance.
- UK Baseline Personnel Security Standard (PSI) checks.
National Eligibility Requirements
- VISA Sponsorship encouragement
- Strongly advise immigration-qualified guidance advice before final decision.
Eligible applicants align with eligibility standards (Home Office regulated):
Vacancies and Availability Responded if no occupancy found; successful reserved for 6 months.
Notification Process & Merit List Ordering
- Potential reserve list up to 6 months; on сутки of finalisation renewed.
Contact & Resources
- Job contact: Richard Hanley (Richard.Hanley@dwp.gov.uk)
- DWP’s recruitment guidance / FAQ feedback.
- Civil Service Benefits here.
Disclaimer Civil Service adheres to:
- Civil Service Code
- Assurance principles(DBEI/NCSR)
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