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Desktop Services Manager - 3 Mth Contract - Edinburgh Hybrid
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Desktop Services Manager - 3 Mth Contract - Edinburgh Hybrid
Technology Desktop Services Manager (Contract)
Location: Edinburgh or Glasgow (Hybrid - 2 days per week onsite)
We're supporting a client in appointing an experienced Technology Desktop Services Manager to lead the optimisation and enhancement of their end-user technology services.
This contract is suited to an experienced technology professional who can assess existing service delivery, identify opportunities for improvement and implement best practice across:
- Desktop support
- Asset management
- Service management
- Supplier engagement
The successful contractor will work with internal stakeholders and technical teams to improve:
- Service performance
- Operational processes
- Overall user experience
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The Role
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Drive continuous improvement initiatives across desktop support and end-user technology services.
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Delivery of service remediation projects.
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Review and optimise:
- IT asset management processes
- Governance
- Lifecycle controls
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Assess supplier performance, support vendor engagement, and recommend improvements to:
- Service delivery
- Commercial value
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Support major incident coordination where required, ensuring:
- Effective communication
- Timely resolution
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Improve:
- Knowledge management
- Documentation
- Self-service resources
- Efficiency
- Reduction in repeat incidents
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Review and enhance:
- IT Service Desk operations
- Processes
- Service performance
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Experience Required
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Strong background leading and improving IT Service Desk or End User Services environments.
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Expertise in:
- IT Asset Management
- Lifecycle governance
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Experience working with third-party suppliers and service providers to improve operational performance.
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Strong understanding of ITIL Service Management principles.
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Excellent:
- Stakeholder engagement skills
- Communication skills
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Demonstratable experience delivering:
- Service improvement
- Operational change
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Technical understanding of:
- Microsoft end-user technologies
- Enterprise desktop environments
If this role is of interest, please share your CV, and we will contact you at our earliest convenience.
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